Customer Success Officer at OnePort 365

OnePort 365 is looking for a proactive Customer Success Officer to drive seamless service delivery, customer satisfaction, and retention across our logistics operations.

What You'll Do

• Ensure on-time delivery (OTD) and smooth execution of shipments
• Manage issue resolution & escalations within defined SLAs
• Drive customer retention, repeat bookings, and account growth
• Improve customer experience (NPS) and feedback management
• Provide proactive communication & real-time shipment updates
• Support customer onboarding and adoption of digital tools

Success Metrics (KPIs)

• Achieve ≥85–90% On-Time Delivery
• Resolve ≥90% of issues within SLA
• Improve customer retention & repeat bookings
• Maintain NPS ≥75–80%
• Drive 50%+ digital product adoption

Requirements

• 2–5 years experience in Customer Success / Operations / Logistics
• Strong problem-solving and stakeholder management skills
• Experience in customer engagement, service delivery, or supply chain