Career Opportunities at Hempawa Consult

Job description:

Senior Account Associate

We are seeking a Senior Account Associate for a leading Finance company that is redefining financial inclusion across Nigeria and Africa. This in-person, mid-level management role in Lagos is ideal for a results-driven professional who excels at structuring strategic investment opportunities, driving revenue growth, and cultivating high-value client relationships.

The Opportunity
As Senior Sales and Investment Executive, you will:

• Shape Investment Growth: Develop and implement sales and investment strategies targeting key market segments to drive adoption, retention, and portfolio growth.
• Strategic Advisory: Partner with clients and internal teams to design tailored investment solutions that align with market trends and organizational goals.
• Lead Go-to-Market Initiatives: Plan and execute campaigns, activations, and initiatives that translate investment opportunities into measurable revenue outcomes.
• Forge High-Impact Partnerships: Identify, negotiate, and manage strategic collaborations that accelerate market penetration and strengthen the company’s investment portfolio.
• Data-Driven Decisions: Leverage market intelligence, analytics, and investor insights to optimize sales strategies and investment offerings.

Who We’re Looking For

• Proven Expertise: 3–5 years in sales, investment management, or business development within fintech, financial services, or investment-focused organizations.
• Strategic & Results-Oriented: Adept at formulating growth strategies and delivering tangible outcomes.
• Relationship Builder: Strong ability to convert client needs into investment opportunities and long-term partnerships.
• Analytical & Innovative: Comfortable navigating complex investment landscapes and identifying novel growth levers.
• Based in Lagos: Familiarity with local business ecosystems and networks, with the ability to drive engagement effectively.

Why This Role Stands Out

• Influence: Shape investment and sales strategies for a company transforming access to financial solutions.
• Career Trajectory: Mid-level today, with clear leadership progression opportunities.
• Dynamic Environment: Join a forward-thinking team that values innovation, strategic thinking, and measurable results.
• Competitive Compensation: Salary is very competitive, plus performance-based incentives.

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Summary

• They are hiring a Head of Customer Experience (Product Manager)for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa.
• This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.

Responsibilities
As Head of Customer Experience & Activation, you will:

• Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
• Lead Activation: Drive adoption and engagement of products through targeted strategies.
• Champion Excellence: Build and implement customer-first service standards and feedback loops.
• Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
• Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.

Who We’re Looking For

• Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
• Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
• Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
• Leader & Builder: Experience leading teams and scaling customer-focused functions.

Salary and Benefits

• Competitive Rewards: Salary range N200,000 – N250,000/month plus performance-based incentives.
• Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
• Career Growth: Mid-level today, executive path tomorrow.
• Dynamic Culture: Join a team that rewards performance and innovation.