Jobs at Elvaridah

Work Mode: Fully Onsite (Shift-Based)
Work Schedule: Monday – Sunday (One day on, one day off, based on shift roster) 

About the Role

• We are seeking a professional, customer-oriented, and well-presented Hotel Receptionist to join a premium hotel apartment in Banana Island, Lagos. The successful candidate will serve as the first point of contact for guests, ensuring a warm welcome while delivering exceptional customer service throughout the guest journey.
• The role involves managing reservations, handling guest enquiries, coordinating check-ins and check-outs, and ensuring guests enjoy a seamless and memorable experience. The ideal candidate should possess excellent communication skills, strong attention to detail, and previous experience in a hospitality environment.

Key Responsibilities
Front Desk Operations:

• Welcome guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently while ensuring all required documentation is completed.
• Verify guest reservations and process room allocations.
• Register guests in accordance with company policies and procedures.
• Maintain an organized, clean, and professional front desk area at all times.

Guest Relations & Customer Service:

• Serve as the primary point of contact for guest enquiries and requests.
• Provide accurate information regarding room availability, rates, hotel facilities, and local attractions.
• Respond promptly and professionally to guest complaints and resolve issues or escalate when necessary.
• Ensure every guest receives exceptional service throughout their stay.
• Build positive relationships with guests to encourage repeat business.

Reservations & Booking Management:

• Receive and process reservations via phone, email, walk-ins, and online booking platforms.
• Update reservation systems accurately and maintain booking records.
• Confirm bookings and communicate reservation details with guests.
• Monitor room availability and coordinate with housekeeping and operations to maximize occupancy.

Cash Handling & Administrative Duties:

• Process guest payments using cash, POS, bank transfers, or other approved payment methods.
• Issue invoices and receipts accurately.
• Maintain accurate financial records for daily transactions.
• Prepare shift reports and handover notes for incoming colleagues
• Maintain guest records while ensuring confidentiality of personal information.

Communication & Coordination:

• Liaise with housekeeping, maintenance, security, and management to ensure guest requests are attended to promptly.
• Report maintenance issues affecting guest comfort immediately.
• Communicate important guest information during shift handovers.
• Support other departments in delivering seamless guest experiences.
• Compliance & Standards
• Ensure compliance with hotel policies, procedures, and service standards.
• Adhere to security procedures for guest registration and access.
• Maintain professional appearance and behaviour at all times.
• Ensure confidentiality of guest information and company records.

Key Performance Indicators (KPIs) Performance will be assessed based on

• Guest satisfaction and positive feedback.
• Accuracy and efficiency of check-in and check-out processes.
• Timely response to guest enquiries and requests.
• Reservation accuracy and record management.
• Professionalism and adherence to service standards.
• Effective communication with internal teams.
• Accuracy of daily cash and transaction records.

Qualifications

• Bachelor's Degree, HND, or OND in Hospitality Management, Business Administration, Tourism, or a related field.
• Relevant hospitality certifications will be an added advantage.

Experience

• Must have 2–3 years' experience as a Receptionist, Front Desk Officer, Guest Service Officer, or Customer Service Representative in a hotel, serviced apartment, or hospitality establishment.
• Experience using a Hotel Property Management System (PMS) is highly desirable.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Outstanding customer service and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good problem-solving and conflict-resolution skills.
• Basic accounting and cash-handling knowledge.
• Strong attention to detail.
• Proficiency in Microsoft Office Suite.
• Experience using hotel reservation or property management systems is an advantage.

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Reports To: Chief Executive Officer (CEO)

Job Summary

• The Chief Financial Officer (CFO) provides strategic financial leadership for the organization by overseeing financial planning, accounting, treasury, budgeting, reporting, taxation, risk management, and corporate governance.
• The CFO partners with executive leadership to drive sustainable growth, improve profitability, optimize working capital, and ensure financial compliance across the company's wholesale and retail operations.

Key Responsibilities
Financial Strategy & Leadership:

• Develop and implement the company's long-term financial strategy.
• Advise the CEO and Board on financial performance, risks, and investment decisions.
• Lead financial planning and support strategic business initiatives.
• Drive sustainable profitability and financial growth.

Financial Planning & Analysis:

• Prepare annual budgets, forecasts, and financial models.
• Monitor business performance against financial targets.
• Provide financial analysis to support pricing, expansion, and investment decisions.
• Develop dashboards and KPIs for executive reporting.

Financial Reporting & Accounting:

• Oversee the preparation of monthly, quarterly, and annual financial statements.
• Ensure compliance with IFRS and applicable regulatory standards.
• Manage general accounting operations and financial controls.
• Ensure timely financial reporting to management and stakeholders.

Treasury & Working Capital Management:

• Manage cash flow, liquidity, and working capital.
• Oversee banking relationships and financing arrangements.
• Optimize inventory financing and cash conversion cycles.
• Monitor foreign exchange exposure where applicable.

Risk Management & Internal Controls:

• Develop robust financial control systems and risk management frameworks.
• Ensure effective internal controls across all business operations.
• Identify financial risks and implement mitigation strategies.
• Oversee internal and external audit processes.

Tax & Regulatory Compliance:

• Ensure compliance with all tax obligations and statutory reporting requirements.
• Manage relationships with regulatory authorities, auditors, and financial institutions.
• Oversee corporate governance and financial compliance.

Commercial Finance:

• Partner with Sales, Procurement, Operations, and Supply Chain teams to improve profitability.
• Evaluate capital investments and expansion opportunities.
• Support pricing strategies through financial analysis.
• Monitor cost efficiency across the business.

Leadership & Team Development:

• Lead and mentor the finance and accounting teams.
• Develop finance policies, procedures, and performance standards.
• Build a high-performing finance function that supports business growth.

Qualifications

• Bachelor's Degree in Accounting, Finance, Economics, or a related discipline.
• Master's degree (MBA, MSc Finance, or equivalent) is highly preferred.
• ACA, ACCA, CPA, or equivalent professional qualification is mandatory.

Experience:

• Minimum of 8–12 years of progressive finance experience.
• At least 4years in a senior finance leadership role.
• Experience within wholesale, retail, FMCG, manufacturing, or distribution sectors is strongly preferred.
• Proven experience in financial strategy, treasury, taxation, and business transformation.

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Reports To: Chief Executive Officer (CEO)

Job Summary

• The Chief Marketing Officer (CMO) is responsible for developing and executing the company's overall marketing and commercial growth strategy to strengthen brand positioning, increase market share, and drive revenue growth across wholesale, bulk retail, and distribution channels.
• The role oversees brand management, trade marketing, customer acquisition, digital marketing, strategic partnerships, and market intelligence while ensuring alignment with the company's business objectives.

Key Responsibilities
Marketing Strategy & Business Growth:

• Develop and implement the company's overall marketing and brand strategy aligned with business goals.
• Drive customer acquisition, retention, and revenue growth across wholesale and bulk retail channels.
• Identify new market opportunities, customer segments, and distribution channels.
• Develop annual marketing plans, budgets, and performance targets.
• Collaborate with executive leadership on commercial growth initiatives.

Brand Management:

• Strengthen the company's brand presence across all customer touchpoints.
• Ensure consistency in brand identity, messaging, and customer experience.
• Oversee the development of marketing campaigns that increase brand awareness and market penetration.
• Manage product positioning and brand differentiation.

Trade Marketing & Channel Development:

• Develop trade marketing strategies to increase sales through distributors, dealers, wholesalers, and institutional customers.
• Support the sales team with promotional activities and marketing materials.
• Build strategic relationships with key distributors and commercial partners.
• Monitor channel performance and recommend improvements.

Digital Marketing & Customer Engagement:

• Oversee digital marketing strategies including social media, website, email marketing, and online advertising.
• Utilize customer insights and analytics to improve marketing effectiveness.
• Develop customer loyalty and engagement initiatives.
• Monitor customer satisfaction and brand perception.

Market Research & Competitive Intelligence:

• Conduct market research to identify industry trends, customer preferences, and competitor activities.
• Provide market intelligence to support product development and pricing strategies.
• Recommend new products or service offerings based on customer demand.

Leadership & Team Management:

• Lead and develop the marketing, communications, and brand management teams.
• Establish KPIs and monitor team performance.
• Foster a culture of innovation, creativity, and accountability.

Budget & Performance Management:

• Prepare and manage the annual marketing budget.
• Monitor marketing ROI and optimize campaign performance.
• Present periodic marketing reports to executive management and the Board.

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Economics, or a related field.
• Master's degree (MBA or related discipline) is highly preferred.
• Professional certifications such as CIM, NIMN, or equivalent are an advantage.

Experience:

• Must have 8–12 years of progressive marketing experience.
• At least 4-5 years in a senior leadership role.
• Strong experience within wholesale, FMCG, retail, manufacturing, or distribution sectors.
• Proven track record of driving business growth and managing high-performi.

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Reports To: Brand Manager / Marketing Manager

Job Summary

• The Social Media Manager & Content Creator will be responsible for developing and executing the brand's social media strategy while creating engaging, high-quality content that reflects the identity of the fragrance and lifestyle brand.
• The role requires a creative storyteller with a strong eye for aesthetics, trends, and digital marketing who can grow the brand's online presence, increase customer engagement, and drive sales through compelling visual and written content.

Key Responsibilities
Social Media Strategy & Management:

• Develop and implement a comprehensive social media strategy aligned with the brand's marketing and sales objectives.
• Manage the company's social media platforms, including Instagram, TikTok, Facebook, X (Twitter), Pinterest, LinkedIn, Snapchat, and YouTube, where applicable.
• Create and maintain a monthly content calendar that aligns with product launches, campaigns, promotions, and seasonal events.
• Monitor social media trends, competitor activities, and emerging platforms to identify new growth opportunities.
• Increase brand awareness, engagement, and community growth through strategic content planning.

Content Creation:

• Create high-quality photo, video, and graphic content that showcases the brand's fragrances, lifestyle, and customer experience.
• Produce engaging short-form videos, including Reels, TikTok videos, behind-the-scenes content, tutorials, and product showcases.
• Write compelling captions, product descriptions, and storytelling content that reflects the brand's tone of voice.
• Conceptualize and execute creative campaigns that enhance brand visibility and customer engagement.
• Ensure all content maintains a premium, consistent, and visually appealing brand identity.

Community Management:

• Respond promptly to customer inquiries, comments, messages, and reviews across all social media platforms.
• Build and nurture an engaged online community by encouraging conversations and user-generated content.
• Manage customer feedback professionally and escalate issues where necessary.
• Foster relationships with followers to strengthen customer loyalty and brand advocacy.

Influencer & Brand Collaboration:

• Identify, engage, and manage relationships with influencers, content creators, and brand ambassadors.
• Coordinate influencer campaigns and monitor campaign performance.
• Build partnerships with relevant lifestyle brands and creators to increase brand visibility.

Campaign Management:

• Plan and execute social media campaigns for new product launches, promotions, events, and brand activations.
• Collaborate with the marketing and sales teams to ensure campaigns support business objectives.
• Support photoshoots, video shoots, and campaign productions from concept through execution.

Analytics & Performance Reporting:

• Monitor and analyse social media performance using platform insights and analytics tools.
• Track KPIs including engagement, reach, impressions, follower growth, website traffic, and conversions.
• Prepare monthly performance reports with recommendations for continuous improvement.
• Optimize content based on audience behaviour and campaign performance.

Brand Representation:

• Ensure all digital communications reflect the brand's identity, values, and premium positioning.
• Stay informed about fragrance, beauty, fashion, luxury, and lifestyle trends to create relevant and engaging content.
• Maintain consistency in visual branding, messaging, and customer experience across all digital platforms.

General Responsibilities:

• Collaborate effectively with cross-functional teams including Sales, Customer Service, and Operations.
• Manage content libraries, digital assets, and brand resources.
• Ensure timely execution of all assigned campaigns and content deliverables.
• Perform any other duties assigned by Management.

Qualifications

• Bachelor's Degree in Marketing, Mass Communication, Public Relations, Digital Media, Communications, or a related field.
• Professional certifications in Digital Marketing, Social Media Marketing, or Content Creation are an added advantage.

Experience:

• 2–4 years' experience managing social media for a fragrance, beauty, fashion, luxury, lifestyle, retail, or FMCG brand.
• Proven experience creating high-performing social media content across multiple platforms.
• Experience planning and executing influencer marketing campaigns.
• Strong portfolio demonstrating photography, videography, content creation, and social media management.