Worker Onboarding & Quality Manager (Domestic Services) at Afconrecruit Limited

Role Overview

We are hiring a Worker Onboarding & Quality Manager to lead the sourcing, screening, verification, and onboarding of domestic workers across Lagos. This role is critical to maintaining a high-quality standards and trust. You will be responsible for ensuring that every worker on the platform is skilled, trustworthy, and professional.

Key Responsibilities

Worker Sourcing & Recruitment

• Identify and recruit domestic workers (housekeepers, cleaners, nannies, cooks, chefs)
• Build sourcing channels (referrals, field recruitment, partnerships)

Screening & Interviews

Conduct interviews to assess:

Experience

• Behavior and attitude
• Reliability and trustworthiness
• Identify red flags and reject unsuitable candidates

Verification & Documentation

• Verify identity (ID, address, references)
• Ensure all workers meet company’s verification standards
• Maintain accurate onboarding records

Training & Onboarding Train workers on:

• Professional conduct
• Communication with clients
• The company service standards
• Set clear expectations before approval

Quality Control

• Monitor worker performance after onboarding
• Handle feedback from clients
• Recommend suspension or removal of low-quality workers

Collaboration

• Work closely with customer support and operations teams
• Assist in resolving disputes involving workers

Requirements

Requirements Must-Have

• 2–5 years experience in
• Domestic staffing agencies, OR
• Hospitality (housekeeping, supervision), OR
• Recruitment / HR (practical experience)

Skills

• Strong judgment and ability to assess people
• Excellent interviewing and communication skills
• High attention to detail
• Ability to manage multiple candidates and processes
• Strong integrity and professionalism

Lagos-Specific Advantage

• Good understanding of Lagos neighbourhoods and dynamics
• Ability to interact with workers from different backgrounds
• Street-smart and culturally aware

What We’re Looking For

• Someone firm but fair
• Someone who does not compromise on quality
• Someone who understands that: The quality of workers = the success of the company