Retail Manager (Fashion Store) at Ardent Universe

We are seeking an experienced and highly motivated Retail Manager to oversee daily operations at a leading fashion retail store. This role requires strong leadership skills, a passion for fashion, and a deep commitment to providing outstanding customer service. As the Retail Manager, you will be responsible for driving sales, managing store operations, leading a team, and ensuring the store maintains its high standards of customer service and product presentation.

Key Responsibilities:

• Handle day-to-day store operations, including opening and closing procedures, as well as cash reconciliation.
• Supervise a team of sales associates and cashiers.
• Monitor daily, weekly, and monthly sales reports.
• Oversee all aspects of customer service, ensuring that every customer has an exceptional shopping experience.
• Plan and execute in-store promotions, sales events, and product launches to drive customer engagement and sales.
• Handle customer inquiries, complaints, and returns with professionalism and care.
• Manage stock levels, monitor inventory, and place orders accordingly.

Qualifications:

• Minimum of 3-5 years of experience in a management role, preferably in the fashion industry.
• Proven experience in managing and motivating a team, with a strong ability to lead by example.
• Deep commitment to providing an outstanding customer experience and resolving issues effectively.
• A solid understanding of fashion trends, products, and customer preferences.
• Excellent verbal and written communication skills to interact effectively with customers, staff, and corporate management.
• Familiarity with retail management software, POS systems, and inventory management tools.