Outlet Concept Manager – Bakery / Home Meal Replacement at Ascentech Services Limited

Job Summary

• We are seeking a passionate and experienced Outlet Concept Manager – Bakery/Home Meal Replacement (HMR) to oversee operations at our Enugu State store.
• The ideal candidate will lead the Bakery and HMR unit with a focus on quality production, efficiency, customer satisfaction, and business performance. This role requires in-depth knowledge of modern baking and cooking technologies, along with strong leadership and resource management skills.

Key Responsibilities
Production Management:

• Plan, schedule, and supervise Bakery and HMR production.
• Maintain and revise production plans to optimize profit and minimize loss.
• Ensure adherence to recipes and production standards.
• Support new product development and recipe improvement.

Business Unit Operations:

• Drive sales, manage margins, and reduce shrinkage.
• Prepare budgets, forecasts, and performance reports.
• Ensure optimal inventory management, merchandising, and pricing.
• Build strong customer relationships and resolve issues efficiently.

Quality & Compliance:

• Implement and monitor quality control measures.
• Maintain the highest safety and sanitation standards.
• Monitor product consistency and oversee quality audits.

People Management:

• Manage and mentor HMR/Bakery staff.
• Oversee manpower planning and ensure proper staff training.
• Foster a positive work culture and boost employee morale.
• Manage workplace incidents as per national and company protocols.

Logistics & Equipment:

• Coordinate procurement of ingredients and supplies.
• Supervise receiving and dispatch processes.
• Ensure proper usage and maintenance of all production equipment.

Reports & Analysis:

• Prepare and review reports on production, quality control, and business KPIs.
• Provide actionable insights for continuous improvement and business growth.

Behavioral Competencies:

• Strong leadership and interpersonal skills.
• Organizational and cultural sensitivity, especially in Nigerian work environments.
• Analytical thinking and business acumen.
• Self-motivated, flexible, and goal-oriented.

Qualifications

• HND / Bachelor’s Degree in a relevant field.
• Minimum of 10 years’ experience in the retail industry, with at least 3–4 years in a supervisory or managerial role.
• Prior experience in bakery and/or meal production is highly preferred.