IT Support Analyst at Efezi Southsea Nigeria Limited

Job Summary

• The IT Support Analyst provides technical support and troubleshooting services for hardware, software, and network-related issues across the organization.
• This role ensures smooth day-to-day IT operations, supports end-users, and assists with system maintenance, upgrades, and documentation.

Key Responsibilities
Technical Support:

• Provide first-line support for IT-related issues (hardware, software, printers, networks).
• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Support hotel systems including PMS (e.g., Opera), POS systems (e.g., Micros), Wi-Fi, and guest-related technologies.

System Maintenance:

• Perform routine maintenance of computers, servers, and network equipment.
• Monitor system performance and carry out updates, patches, and backups.

User Support and Training:

• Assist staff with IT onboarding, account setup, and basic training on systems and software.
• Provide guidance on best practices for data security and software use.

Incident Management:

• Troubleshoot hardware and software failures and escalate critical issues as needed.
• Maintain documentation of issues and solutions to build a knowledge base.

Network and Security:

• Support the network infrastructure including switches, routers, and access points.
• Help enforce IT security protocols and monitor for threats or breaches.

Asset and Inventory Management:

• Maintain accurate records of IT assets (laptops, desktops, mobile devices, etc.).
• Assist in the procurement, setup, and disposal of IT equipment.

Collaboration and Project Support:

• Work with other IT staff and vendors to support new system rollouts or upgrades.
• Participate in IT projects to improve infrastructure and user experience.