Human Resources and Administrative Officer at ZOA International

ZOA’s programme in Nigeria

• ZOA started operations in Nigeria in December 2016, supporting IDPs and host communities. In the selection of the beneficiaries, we pay careful attention to including the most vulnerable households.
• Continuously promoting community governance, inclusion, peace, and stability in these fragmented and traumatized communities is a challenging but essential part of ZOA's programme.
• ZOA currently has a full team in Borno State and responds to the critical needs in Food Security and livelihood Water Sanitation and Hygiene (WASH) and Education.

Purpose of the position

• The Human Resource and Admin officer will be responsible for HR-related matters and the general administration of the ZOA country office as well as the deep field ZOA offices to ensure smooth organizational functioning and effective Administration and HR management.
• The position is based in Maiduguri, with frequent field visits where needed within and outside Maiduguri, Borno state.

Key tasks and responsibilities
Human Resource:

• Be responsible for basic human resource management-related matters including the following key responsibilities.
• Lead the staff recruitment process and support management to complete the process and recruit the staff on time.
• Responsible for induction workshops for the newly recruited staff and organizing them well with necessary induction training topics.
• Maintain staff database in the system up to date.
• Responsible for staff duty of care to make sure that staff are in a conducive working environment.
• Responsible for payroll development and keeping necessary supporting documents like timesheets, leave records payslip acknowledgment notes etc..
• Be responsible for implementing a human resource development action plan.
• Support the management of disciplinary and grievance issues
• Follow up with NHF, and update staff records.
• Ensure that ZOA provides better medical care to its staff through good hospitalization facilities.
• Maintain cordial relationships with the staff members and treat visitors, guests, and program beneficiaries with courtesy.

Administrative:

• Responsible for general office administration and guest house management including the following key functions.
• Make sure that the country office is ready all the time with necessary arrangements for staff to work comfortably and supervise the office Aid.
• Maintain an electronic register for staff-in, staff-out, and all the movements with the working hours and liaise with a supervisor if further improvement is needed.
• Responsible for office and guest house security, administrate the security guard to make sure that proper 24/7 security is maintained.
• Responsible for travel and accommodation arrangements for ZOA staff, casual staff, hired consultants, and ZOA’s guests. This should be done with the support of the supervisor.
• Responsible for office administration-related despatches and receivables with proper track records for acknowledgment.
• Responsible for staff communication facilities including equipment like phones and SATs, data and call subscriptions, and renewals
• Any other duty that is reasonably consistent with the key tasks of the function.
• Coordinate and supervised housekeepers
• Responsible for petty cash management
• Provide adequate support for the deep field offices to maintain the same conducive working environment.

External Contacts:

• Community members, Vendors & Suppliers, and community-based organizations;
• Relevant government authorities on a district and local level;
• National and international NGOs working in ZOA’s target areas;
• Any other stakeholders in project implementation at the community level;
• HR Working groups
• Ministry for Budget and National Planning
• Nigerian immigration services

Internal Contacts:

• ZOA country office, deep field offices, and ZOA staff

Qualifications and Competencies

Knowledge/Experience:

• University degree or equivalent (minimally HND, BSc/BA, Public Administration,  Political Science and Administration, LLB (Law) or relevant field;
• Proven working experience of at least 2 - 3 years in the relevant field;
• Affinity with humanitarian work and International NGO’s;
• Excellent spoken and written command of English and developing sound memos for both internal and external;
• A good understanding of Hausa and Kanuri is an added advantage
• Excellent computer skills (accounting systems, Excel, Word, ERP (Unit 4), and PowerPoint);

Skills / Attitude:

• Excellent writing skills
• Sound knowledge of labor laws and conditions
• Good planning and organizational skills;
• Accuracy;
• Flexibility and adaptability;
• Able to work to meet deadlines;
• Result-oriented in a team approach;
• Ability to work individually as well as in a team;
• Ability to work in a multi-cultural setting;

Identity:

• The candidate is expected to support the identity, vision, and mission of ZOA.