Customer and Technical Support at Isidore Agritech Limited

Job Description

• We are looking for a Customer Superstar who will be responsible for developing long-term relationships with our customers.
• You must be a reliable, analytical and hard-working individual, interacting with both our Internal teams as well as clients. You are a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.

Responsibilities

• Respond to user inquiries and provide technical support via email, chat, or phone.
• Assist users in navigating the app and resolving any technical issues they may encounter.
• Resolve user complaints and ensure that their needs are met promptly.
• Manage and maintain a database of customer information and inquiries.
• Stay up-to-date with our app's features and updates and inform users accordingly.
• Monitor and respond to user feedback on social media and other relevant platforms.
• Work collaboratively with other departments to provide the best customer service and user experience possible.
• Provide input and feedback to management to continuously improve the app's functionality and user experience.

Qualifications

• Minimum of 2 years experience in customer support for a software company
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and manage time effectively.
• Familiarity with social media platforms and ability to monitor and respond to user feedback.
• Experience in customer service or technical support is preferred.
• Demonstrated experience of having used software tools to provide excellent customer support
• Ability to work well in a team and a fast-paced environment.
• Availability to work flexible hours, including weekends and evenings.