Fresh Jobs at Isidore Agritech Limited

Job Description

• We are looking for a Customer Superstar who will be responsible for developing long-term relationships with our customers.
• You must be a reliable, analytical and hard-working individual, interacting with both our Internal teams as well as clients. You are a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast paced, dynamic environment.

Responsibilities

• Respond to user inquiries and provide technical support via email, chat, or phone.
• Assist users in navigating the app and resolving any technical issues they may encounter.
• Resolve user complaints and ensure that their needs are met promptly.
• Manage and maintain a database of customer information and inquiries.
• Stay up-to-date with our app's features and updates and inform users accordingly.
• Monitor and respond to user feedback on social media and other relevant platforms.
• Work collaboratively with other departments to provide the best customer service and user experience possible.
• Provide input and feedback to management to continuously improve the app's functionality and user experience.

Qualifications

• Minimum of 2 years experience in customer support for a software company
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking skills.
• Ability to multitask and manage time effectively.
• Familiarity with social media platforms and ability to monitor and respond to user feedback.
• Experience in customer service or technical support is preferred.
• Demonstrated experience of having used software tools to provide excellent customer support
• Ability to work well in a team and a fast-paced environment.
• Availability to work flexible hours, including weekends and evenings.

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Job Description

• We are looking for Field Agents who will be responsible for promoting the Jinja App, sourcing customers and rendering operational/quality assurance services to these customers
• You must be a reliable, driven, and self-directing individual with the ability to persuade and convince potential customers to join our passion.
• You are a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

Responsibilities

• Build, manage and maintain a strong pipeline of leads composed of potential customers for Jinja.
• Have a thorough understanding of the Isidore brand and Jinja App and act as ambassadors to all customers.
• Own and deliver on expected target numbers of customers.
• Engage with other teams in the business for 2-way comms: inform them of demand, and learn about product evolution.
• Handle customer complaints alongside Customer Support Agents.
• Be responsible for your own portfolio of customers with regards to cross-selling, upselling, and value delivery.
• Be the point person responsible for aggregating and fulfillment of orders on the marketplace app.
• Be responsible for making sure the correct items and quantities included in an order are off-loaded from the delivery truck at each location
• Send weekly aggregation reports of all orders that have been delivered, and off-loaded from the truck, including company name, location, items delivered, price, quantity, and any other relevant information related to the order
• Source potential businesses with the aim of registering as a supplier, and onboarding them as off-takers.
• Be the point of contact for Isidore business in Lagos

Qualifications

• Interested candidates should possess relevant qualifications.
• At least 1 year relevant work experience.
• Good negotiation skills.
• Super curious and diligent attitude to work.
• Always be prepared to show up.
• Strong relationship building and management skills.
• Sales-driven and analytical mindset.

Remuneration
Monthly stipend, transport allowance, call credit allowance and commission on sales profit.

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Key Responsibilities

• Manages and coaches the sales team for the specified business line and region, defines and supervises actions, goals and achievements of the team
• Provides continuous feedback on the region that supports product and go-to-market strategies
• Leverages continuously increasing customer and market understanding to develop the appointed business line and corresponding sales execution for the area
• Implements sales execution actions in support of campaigns including Territory product launch strategies for their area
• Directly interfaces with customers and partners, and coordinates important accounts in the area
• Works closely with Business Development and Operations teams to coordinate the demo and demand generation plan
• Identifies key customer insights to support design of customer services related policies, e.g., minimum order, credit, logistics guidelines
• Consolidates forecast and market data from the assigned team
• Coach, inspire & liberate potential of the Sales Team & co-define activities to be included in the Sales Plan (e.g. field activities, campaigns, etc.).
• Manage & Define Team Priorities and Sales Objectives and ensure efficient follow up of the Strategic Sales Road map.
• Deliver agreed Sales Budget and ensure full accountability & follow up of Forecasts.
• Build solid & professional relationships based on recognised expertise & trust with Business partners & other stakeholders.
• Ensure effective coordination of Local Team through regular “periodic” Catch up.
• Ensure effective implementation and use of business sales platform.
• Identify areas for growth & provide innovative alternatives with business focus to contribute in the evolution of the Go-to-Market strategy & ensure its implementation.
• Must be able to travel up to 60% of the time.

Qualifications

• Minimum of 5 years of experience working in Ag business in Nigeria
• Agronomic background
• Marketing, Development, Sales
• Agriculture markets, channel, GTM approaches
• New Product Introduction

Critical Skills:

• Strategic and visionary skills
• Business developer
• Selling and negotiation competencies
• Ability to develop and maintain relationship
• Excellent networking, influencing and stakeholder management (external and internal)
• Self-organised and entrepreneurial thinker
• Communication and presentation skills
• Multicultural sensitivity

Behaviours Critical capabilities for the role:

• Creative thinking
• Ability to federate around a common goal
• Autonomy, can-do attitude and drive to get things done
• Multi-cultural environment appreciation
• Leadership capabilities
• Flexibility
• High ethic, transparent work style

Benefits

• Competitive salary
• Equity stock options