Customer Service / Marketing Officer at Sports World Nigeria

We are looking for a smart and customer-focused Customer Service / Marketing Officer to join our team. The ideal candidate will be responsible for handling customer inquiries, responding to calls and messages, and supporting marketing efforts to drive sales and customer satisfaction.

Responsibilities:

• Answer customer calls, emails, and messages promptly
• Provide accurate information about products and services
• Handle customer complaints professionally and resolve issues
• Follow up with customers on inquiries and orders
• Support marketing campaigns and promotions
• Maintain customer records and feedback
• Assist in generating leads and converting inquiries into sales

Requirements:

• Minimum of a BSc in Marketing, Business Administration, or any related field
• Good communication and interpersonal skills
• Basic knowledge of marketing is an advantage
• Ability to multitask and work under pressure
• Proficiency in using phones and computer systems
• Positive attitude and a customer-first mindset