Jobs at Bosak Microfinance Bank

Responsibilities

• Approve loan applications within specified approval limits and refer applications outside approved limits to management for further approval.
• Meet with loan applicants to obtain required information and respond to inquiries regarding the loan application process.
• Analyze applicants’ financial status, credit history, and collateral/property valuations to determine loan feasibility.
• Explain available loan products, credit options, and applicable terms and conditions to customers.
• Obtain, verify, and compile loan applicants’ credit histories, corporate financial statements, and other relevant financial documentation.
• Review, update, and maintain accurate credit and loan files in line with internal policies and regulatory requirements.
• Ensure compliance with credit policies, risk management guidelines, and regulatory standards.
• Provide periodic reports on loan portfolio performance as required.

Requirements

• Interested candidates should possess relevant qualifications and experience.

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.
• Salary: N100,000 – N140,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

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Responsibilties

• Assess key risks facing the bank and identify appropriate mitigation measures using the Risk Management Graduation Model (RMGM).
• Develop, analyze, and disseminate risk measurements, reports, and dashboards to support management decision-making.
• Manage enterprise-wide risks across all units of the bank and follow up to ensure timely compliance with risk observations and recommendations.
• Handle customer complaints received via the Toll-Free Telephone Line, investigate reported issues, and escalate findings to the Unit Head for management action.
• Review and verify Loan Officers’ daily transactions to ensure accuracy and compliance with internal policies.
• Perform quality control checks on transactions and operational processes.
• Conduct call-over of transactions to confirm correctness and completeness.
• Carry out any other ad hoc duties as may be assigned by management.

Requirements

• Interested candidates should possess a Bachelor's Degree with 3 - 5 years of work experience.

Benefits

• Salary: N100,000 – N120,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

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Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues
• Respond to helpdesk tickets, phone calls, and emails in a timely manner
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot system and network problems
• Set up user accounts and manage access permissions
• Maintain IT documentation and asset inventory
• Perform routine system updates and backups
• Support remote users via remote desktop tools
• Escalate complex technical issues to senior IT staff when necessary
• Ensure security protocols and data protection policies are followed.

Required Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or technical helpdesk role
• Strong knowledge of Windows, macOS, and common business software
• Basic understanding of networking (LAN, WAN, TCP/IP)
• Familiarity with Microsoft 365 and Active Directory
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills.

Preferred Qualifications:

• IT certifications (CompTIA A+, Network+, Microsoft certifications)
• Experience with ticketing systems
• Knowledge of cybersecurity best practices
• Experience supporting remote or hybrid environments

Key Skills:

• Technical troubleshooting
• Time management
• Attention to detail
• Customer service orientation
• Team collaboration
• Documentation skills.

We offer the following Benefits

• Salary: N100,000 – N140,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

go to method of application »

Job Description
User Support & Training:

• Provide first-level and second-level technical support to bank staff.
• Create and manage employee profiles and login access for banking applications and mail servers.
• Train staff on the use of banking software and computer applications.
• Maintain and update error logs for system issues and resolutions.

Banking Application & System Operations:

• Troubleshoot, diagnose, and resolve software issues related to banking applications and messaging systems.
• Perform End-of-Day (EOD), End-of-Month (EOM), and End-of-Year (EOY) processing.
• Manage the Bank’s SMS portal.
• Conduct regular system monitoring to ensure optimal performance.

Data & Database Management:

• Perform data backup and restoration procedures.
• Administer databases using SQL, including maintenance and troubleshooting.
• Ensure data integrity, availability, and security.

Network & Infrastructure Management:

• Troubleshoot and manage the Bank’s Local Area Network (LAN).
• Support networking and communication infrastructure, including LAN, IP phones, and related systems.
• Manage hardware installations, maintenance, and repairs (printers, laptops, copiers, etc.).

Security & Compliance:

• Manage and monitor security devices and systems.
• Track and monitor the security of hardware and software systems, including malware and virus scans.
• Ensure compliance with internal IT policies and security standards.

Vendor & Asset Management:

• Liaise with IT vendors, technicians, software providers, and Internet Service Providers (ISP).
• Monitor, order, and distribute computer and IT supplies.
• Maintain records of IT assets and licenses.

Documentation & Reporting:

• Prepare written documents such as internal memos, monthly subscription reports, letters, and meeting minutes.
• Maintain and organize IT-related documents and files, including SLAs and receipts.

Qualifications

• Minimum of a Bachelor’s Degree in Computer Science and Information Technology or any related field with 0-2 years experience.

Required Skills & Competencies:

• Strong troubleshooting and problem-solving skills
• Knowledge of banking software and IT systems
• Database administration (SQL)
• Networking fundamentals (LAN, IP Phones)
• Hardware and software maintenance
• Good communication and documentation skills
• Ability to work with vendors and service providers

Why Work with Bosak Microfinance Bank Limited?

• If you desire to work in an organization where employee motivation is key and passion is rewarded, then Bosak MFB might be the place for you.
• We are committed to building an open and rewarding work environment where all employees have equal opportunities for growth to realize their full potential.
• Our remuneration and employee welfare packages are among the best in the industry.

Remuneration
We offer the following Benefits:

• Salary: N100,000 – N120,000 Monthly.
• HMO
• Constant Training and Development
• Leave & Passage Allowance
• 13th Month.

go to method of application »

Responsibilties
Strategic HR Partnership:

• Partner with line managers and department heads to understand business objectives and translate them into HR initiatives.
• Drive workforce planning and organizational design strategies.
• Support change management initiatives and business transformation projects.

Talent Management & Development:

• Lead recruitment and selection processes in collaboration with Talent Acquisition teams.
• Identify talent gaps and implement succession planning strategies.
• Facilitate learning & development programs aligned with business needs.

Performance Management:

• Implement and monitor performance management systems.
• Coach managers on goal setting, performance reviews, and feedback conversations.
• Support performance improvement plans (PIPs) where necessary.

Employee Relations & Engagement:

• Act as a point of contact for employee concerns and conflict resolution.
• Ensure fair and consistent application of HR policies and disciplinary procedures.
• Promote employee engagement initiatives and workplace culture programs.

Compensation & Benefits:

• Support salary review processes and compensation benchmarking.
• Ensure benefits administration complies with Nigerian regulations (e.g., pension contributions, NSITF, NHF where applicable).

Compliance & Risk Management:

• Ensure compliance with Nigerian labor laws and company policies.
• Maintain accurate HR records and documentation.
• Support internal audits and regulatory reporting requirements.

Qualifications

• Interested candidates should possess an HND / Bachelor's Degree with 2 - 5 years experience.