Call Center Executive at Oceanic Health Management Limited

Job Description

• Receive calls from OHML Clients, Providers and Staff
• Manages Call Centre correspondence
• Responds to clients within approved timeline
• Give pre-authorization to care
• Understand the use of IT application for customer care correspondence
• Emergency handling protocol and escalation
• Calls providers whenever assigned by the HOD for various communiques
• Escalates complaint received to appropriate office at OHML
• Responds appropriately to situations in accordance with standard care metrics
• Manages provider grievance emanating from OHML operations

Requirements

• Nursing Degree from school of Nursing or BSc. Nursing
• A minimum of 1 year Post NYSC experience.
• Good interpersonal skills
• Sound work ethic
• Proficiency in MS Office
• Good clinical judgement
• Apt to learn.