Front Desk Officer at Intersect Consortium

Job Summary

• The Front Desk Officer is the first point of contact for visitors and clients.
• They provide administrative support, handle inquiries, and ensure a welcoming and professional environment at the organization’s front office.

Key Responsibilities

• Greet and welcome visitors, clients, and staff in a professional manner.
• Answer, screen, and forward incoming phone calls.
• Manage appointments, meetings, and bookings.
• Maintain visitor logs and issue visitor passes when necessary.
• Handle incoming and outgoing mail, emails, and deliveries.
• Provide basic information about the organization’s services or departments.
• Keep the reception area clean, organized, and presentable.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Coordinate with other departments when needed.
• Handle customer inquiries and resolve minor complaints professionally.

Required Skills & Qualifications

• Proven experience as a receptionist or front desk officer is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer skills (MS Office, email, office equipment)
• Good organizational and multitasking abilities
• Professional appearance and attitude
• Must live within Karu, Jikwoyi, and its environs.
• Proximity to Karu is highly desirable.