Porter at Bible Society of Nigeria

Purpose of the Role

• To ensure guests are warmly received and properly settled into their rooms, assist with luggage handling, and support guest comfort by ensuring rooms are in good condition before check-in and check-out.

Key Responsibilities
Guest Support & Services:

• Welcome guests on arrival and assist with carrying luggage during check-in and check-out.
• Help guests become familiar with room facilities and guest house amenities.
• Respond to guest enquiries and provide accurate information about the facility.
• Arrange taxis, assist with bookings, and provide directions when required.
• Take and deliver messages to guests promptly.
• Run errands such as picking up items (e.g., dry cleaning) when required.
• Interact with guests and clients in a professional and courteous manner.

Room & Facility Support:

• Ensure all room items are intact and in proper condition before check-in and after check-out.
• Assist in setting up halls and moving furniture or equipment for events.
• Carry out minor maintenance tasks such as changing light bulbs and keeping work areas clean.
• Maintain the cleanliness of assigned areas, including entrances and public spaces.

Safety & Operations:

• Respond promptly to safety and security concerns.
• Support general operational activities within the guest house.
• Carry out other duties as assigned by management while maintaining professionalism at all times.

Personnel Specification
Educational Qualification:

• ND/NCE/SSCE

Experience:

• Minimum of two (2) years’ relevant experience in a hospitality or service-related environment.

Technical Competencies:

• Basic knowledge of hospitality services and guest handling.
• Computer literacy is required.

Behavioural Competencies:

• Highly disciplined, calm under pressure, and of sound health.
• A person of integrity and goals.
• Strong problem-solving skills with the ability to resolve guest concerns promptly.
• Good time management skills and attention to detail.
• Excellent interpersonal and communication skills (written and verbal).
• Professional appearance and customer-focused attitude.