Customer Support Specialist at a Travel Tech Company

About the Company

We are recruiting for a travel tech company dedicated to delivering seamless experiences for customers and B2B partners. They connect hospitality businesses with the tools and support they need to operate efficiently.

About the Role

You will serve as the first point of contact for customers and B2B partners. Your goal is to resolve issues quickly, maintain high satisfaction rates, and improve support processes through consistent feedback documentation. You must live within Lekki, Ajah and its environs.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email
• Resolve complaints and issues in a timely, professional manner
• Monitor and maintain high customer satisfaction scores
• Document customer feedback and identify recurring issues
• Collaborate with internal teams to improve support workflows
• Escalate complex issues to the appropriate department when needed
• Maintain accurate records of all customer interactions in the CRM system

What They Offer

• Salary is 180,000- 200,000 based on experience
• Full-time, stable employment
• On-site work environment in Lekki, Lagos
• Opportunity to grow within a travel tech company