Customer Service Representative at YellowDoor Hotels

Work Arrangement: On-site in Wuse 2; rotating shifts, including evenings and weekends.

Compensation: ₦100,000

Job Overview

At The Living Room, YellowDoor Hotels’ fine-dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry through their next visit. You’ll be the main contact by phone and online, working with the restaurant team to deliver attentive, accurate service.

Responsibilities

• Respond to guest enquiries across phone, WhatsApp, social media, and email.
• Manage reservations, preferences, special requests, and guest records accurately.
• Resolve routine complaints and escalate refunds or serious concerns promptly.
• Follow up before and after visits to support repeat bookings.
• Share guest requests and feedback with the restaurant team.
• Assist guests on-site when needed.

Requirements

• 2-4 years of experience
• Guest communication
• Reservation accuracy
• Complaint resolution and escalation
• Guest follow-through
• Measurable guest-service impact
• Phone, WhatsApp, and social-channel guest support
• Reservation and guest-record management
• Booking and special-request accuracy
• Complaint resolution and escalation procedures
• Guest follow-up and cross-team handovers
• Tracking guest response and satisfaction outcomes

Preferred Qualifications

• Fine-dining or luxury hospitality experience

What the Role Offers

• A fast-moving, professional but warm team with high service standards. You’ll report to the Floor Supervisor, support colleagues with clear guest information, and be accountable for follow-through.