Client Relations & Operations Coordinator at Apex Expat Consulting

Our mission is to provide reliable, transparent and professional execution services that give diaspora and non-diaspora clients confidence and peace of mind.

Job Summary

We are seeking a highly organized, professional and customer-focused Client Relations & Operations Coordinator to manage client inquiries, coordinate daily operations and ensure excellent communication between clients, management and service partners.

The successful candidate will play an important role in keeping client requests, project records and operational activities properly organized.

Key Responsibilities

• Receive and manage client inquiries through WhatsApp, email, telephone and other approved channels.
• Qualify basic client requests and schedule consultations.
• Maintain accurate client records, case files and operational trackers.
• Coordinate documents, payments and administrative records.
• Communicate professionally with clients and service partners.
• Provide regular updates on project and service status.
• Maintain organized digital files, reports and correspondence.
• Support daily operations and management dashboard updates.
• Escalate important decisions, complaints or unusual issues to management.
• Coordinate appointments, meetings and follow-up activities.
• Help ensure that client information remains confidential and secure.

Qualifications & Requirements

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Good working knowledge of Google Docs, Google Sheets, Microsoft Office and basic CRM tools.
• Professional and customer-focused attitude.
• Ability to work independently and meet deadlines.
• Good attention to detail and recordkeeping.
• Previous experience in customer service, administration, operations or project coordination is an advantage.
• Comfortable learning new digital tools and procedures.

Ideal Candidate

Someone who is dependable, organized, trustworthy and capable of keeping business operations running smoothly without constant supervision.