Food and Beverage / Banquet Supervisor at Lilygate Hotels

Position Summary

• To supervise all phases of all type of banquet functions, Coordinate activity on a daily basis. Banquet supervisor should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staffs. Act as a single point of contact with the banquet host during the banquet function.

Duties and Responsibilities

• Meet and greet clients.
• Oversee catered functions, in house and off site.
• Responsible for making the function space visually appealing and presenting the menu offering for the event.
• Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.
• Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.
• Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
• Provide excellent customer service and ensure customer needs are met.
• Provide unique and creative ideas to enhance meetings & group experience.
• Should posses in depth Knowledge of Food and Beverage preparation and presentation.
• Supervise events and team members throughout service.
• Guide the Banquet servers in set up of tables and place settings.
• Be familiar with all current and upcoming event details.
• Resolve staff and customer concerns quickly and efficiently.
• Co-ordinate with the Kitchen and housekeeping department.
• Should be able to work under pressure and also work in long or break shifts.
• Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly.
• Assist the Banquet Manager with scheduling, training and performance management.
• Assist and support the Conference Services Manager to provide excellent guest service
• Organize Transportation of food and equipment to offsite catering events.
• Should have experience in operating sales and catering software’s like Opera S&M, Protel Banquet, Delphi etc.
• Should have experience in operating POS (point of sales) Software’s.
• Responsible for monthly inventory, consumption spreadsheet and banquet staff labours.
• Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Prerequisites

• Education: Degree or three years Diploma in hotel Management or equivalent, Good MS office skills.
• Experience: Previous experience in similar Job role or minimum 4 years experience as Banquet Captain. Experience in Hotel management software and Point of sale software (MICROS).