Client Service & Event Lead at Firewood Rice Nigeria

Key Responsibilities

• Serve as the primary point of contact for corporate clients, ensuring all inquiries, daily communications, and service requests are handled promptly and professionally.
• Manage corporate lunch client relationships, including daily/weekly menu coordination, approvals, and service adjustments.
• Receive, review, and coordinate client menus before implementation, ensuring alignment with agreed plans and operational capacity.
• Act as the communication bridge between corporate clients and the kitchen/operations team for menu approvals, feedback, and changes.
• Collect, document, and analyze client feedback on meals, service quality, and delivery performance, ensuring timely internal follow-up.
• Maintain strong relationships with corporate clients through consistent engagement, updates, and service follow-ups.
• Maintain accurate records of client preferences, schedules, complaints, and service history.
• Coordinate resolution of client complaints by working closely with operations and escalating where necessary.
• Provide regular updates to clients on menus, service adjustments, and operational changes.
• Ensure smooth execution of daily corporate meal services in alignment with client expectations.
• Work closely with kitchen and logistics teams to ensure timely and accurate delivery of corporate meals.
• Work with clients to develop customized menus aligned with event themes, budgets, and dietary requirements.
• Provide consultations on event logistics, including venue setup, catering style, timelines, and service flow.
• Develop detailed event plans, timelines, and budgets based on client specifications.
• Coordinate with kitchen, logistics, and service teams to ensure proper execution of events.
• Oversee full event execution to ensure smooth operations on the event day.
• Supervise event setup including food stations, buffets, décor alignment, and presentation standards.
• Coordinate food preparation, delivery, and service to ensure quality and timeliness.
• Monitor staff performance during events and provide on-site supervision and direction.
• Troubleshoot and resolve issues during events to ensure client satisfaction.
• Ensure vendor agreements and third-party services are properly executed and meet company standards.
• Maintain inventory of event supplies and ensure proper storage, tracking, and accountability.
• Conduct post-event evaluations to assess client satisfaction and service performance.
• Gather feedback and implement improvements for future events.
• Train and brief staff on both corporate service standards and event-specific requirements.
• Supervise assigned staff during both corporate service operations and events to ensure quality standards are maintained.
• Collaborate with marketing and operations teams to support client retention and acquisition.
• Provide periodic reports on corporate client performance, event execution, and service quality.
• Any other duties assigned by management.

Qualifications

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum of 3 years’ experience in client service, event management, catering, or hospitality operations.
• Strong communication, interpersonal, and client relationship management skills.
• Proven ability to plan, coordinate, and execute successful events.
• Strong organizational and multitasking skills with attention to detail.
• Ability to work under pressure and manage multiple events simultaneously.
• Proficiency in Microsoft Office and reporting tools.
• High level of professionalism, accountability, and problem-solving ability.