Restaurant & Lounge Manager (Fine Dining) at Elvaridah

Job Summary

• The Restaurant & Lounge Manager is responsible for overseeing the overall operations of a fine dining restaurant and lounge, ensuring exceptional guest experiences, high service standards, and efficient business performance.
• The role involves managing staff, maintaining quality service delivery, driving revenue, and upholding the brand’s luxury and hospitality standards.

Key Responsibilities
Operations Management:

• Oversee daily restaurant and lounge operations to ensure smooth and efficient service.
• Ensure compliance with fine dining service standards and company policies.
• Monitor opening and closing procedures, service flow, and overall guest experience.

Guest Experience & Service Excellence:

• Maintain exceptional customer service standards in line with fine dining expectations.
• Handle guest feedback, complaints, and special requests professionally.
• Ensure a personalized and memorable dining experience for all guests.

Staff Management & Leadership:

• Recruit, train, and supervise front-of-house staff, including supervisors, servers, and hosts.
• Develop staff schedules and ensure adequate coverage for operations.
• Monitor performance, provide coaching, and enforce discipline where necessary.

Revenue & Financial Performance:

• Drive revenue growth through effective upselling, promotions, and service excellence.
• Monitor daily sales, expenses, and profitability.
• Implement cost control measures to optimize financial performance.

Inventory & Cost Control:

• Oversee inventory of beverages, service items, and lounge supplies.
• Ensure proper stock management and minimize waste and losses.

Compliance & Health Standards:

• Ensure adherence to health, safety, and hygiene regulations.
• Maintain a clean, safe, and well-organized environment.

Brand & Ambience Management:

• Uphold the restaurant’s brand image, ambiance, and fine dining standards.
• Ensure music, lighting, décor, and overall atmosphere align with brand expectations.

Coordination with Kitchen & Bar:

• Work closely with the kitchen and bar teams to ensure seamless service delivery.
• Ensure timely order execution and consistency in food and beverage quality.

Reporting & Administration:

• Prepare operational and performance reports for management.
• Maintain proper documentation, staff records, and compliance reports.

Requirements & Qualifications

• Proven experience managing a fine dining restaurant or upscale lounge.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Good financial acumen and understanding of restaurant operations.
• Ability to work in a fast-paced, high-pressure environment.
• Relevant degree or certification in Hospitality Management is an advantage.