Front Desk Officer at Owens and Xley

Job Description

• The Front Desk Officer is the organization’s front liner whose major function is to ensure that customer value is maintained according to the standards set by the company.

Key Responsibilities

• Answering telephone calls in a professional manner at all times.
• Receive payments from clients and track all transactions
• Maintaining diaries and arranging appointments.
• Taking messages and giving feedback.
• Accepting packages and liaising with visitors.
• Must possess excellent IT skills and efficiently use a variety of software packages.
• Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers and clients.
• Standing as an interface between the staff and guests.
• Writing receipts for services rendered and reconciling receipts at the end of the workday.
• Collating customer information for compilation unto the client database
• Social Media posts and interaction on the salon platforms.

Requirements
Educational Qualification:

• B.Sc. / BA / HND

Experience:

• 1-year experience in a similar client facing role.

Skills and Abilities:

• Good time management skill
• Proven experience as front desk representative, agent or relevant position
• Familiarity with office machines
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Good organizational and multi-tasking abilities
• Customer service orientation
• Excellent IT and administrative skills.

Personal Attributes:

• Strong communication and people skills
• Problem-solving skills
• Pleasant, friendly, confident and have a good carriage
• Integrity and professionalism
• Sense of urgency
• Willing to work long hours as required.
• Smart, well-groomed and confident