Customer Service / Estate Management Personnel at Meritabode Nigeria Limited

Responsibilities

• Attend to residents’ complaints, requests, and inquiries promptly and professionally
• Serve as the first point of contact for all estate communication
• Track and follow up on complaints until resolution
• Coordinate with maintenance and facility teams for service delivery
• Ensure proper documentation of all issues, resolutions, and updates
• Communicate estate updates, and directives to residents
• Monitor general cleanliness, service quality, and basic estate standards
• Escalate unresolved issues to management when necessary
• Support administrative duties related to estate operations
• Maintain strong customer satisfaction and professional relationship with residents.

Requirements

• 7-8 years experience in Customer Service (estate/facility experience is an advantage)
• Strong communication and interpersonal skills
• Must be mature, professional, and well-organized
• Good problem-solving and conflict resolution skills
• Computer literate (MS Office, email communication)
• Ability to multitask and work under pressure
• Attention to detail and good record-keeping skills
• Added advantage: Preferably male and must be able to drive with a valid driver’s license.