Job Openings at Revent Technologies Limited

• The Product Manager will be responsible for leading the product development team in the execution of all software development and IT related activities for both internal and external clients. He/she will manage and lead the product team to achieve the performance target.

Supervisory Responsibilities:

• This role would require you to supervise other employees in the team.

Duties/Responsibilities:

Project Management, Product Delivery and Product Quality:

• Manage projects across all products in the group and managing team to develop diverse applications for clients.
• Ensure innovation of products through research and development
• Manage product strategy, business plan, product roadmaps, project plans, go-to market strategy for product development and execution.
• Manage project planning, resource planning, estimating project timelines and the ensuring the entire lifecycle projects are completed within the specified timeline using the agile methodology.
• Ensure specifications and business analysis requirements and product design are clear, concise, and easy to understand and also done according to client/customer requirements.
• Ensure design, documentation and maintenance of system processes are done according to best practices.
• Ensure proper tracking of project team performance and velocity in project and business development.
• Conduct cost analysis for projects and technology services; prepare or delegates preparation of schedule of project completion dates.
• Ensure delivery of projects within budget and timeframe

Team Management and Operations

• Responsible for the departmental decisions such budgeting, staffing, development, organization, hardware/software acquisitions, and facilities are in line with the organizations business plan and vision.
• Establishes, communicates, and implements technology policies, practices, standards, and security measures to ensure effective and consistent operations.
• Ensure communication with management through proper channels on technology projects and services.
• Identify, recommend, and implement new technologies and systems to improve organizational processes and decision-making.

Client Management

• Generating business proposals, value propositions to clients in need of business advisory and technology services.
• Deliver cutting edge solutions to the business and client's based on requirements.
• Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders.
• Establish and manage customer, vendors and partners relationships

Required Skills & Qualification

• Minimum of 5 years’ experience in Technology Strategy or Technology Consulting and / Product Management.
• Leadership and management skills
• Experience working in an Agile/Scrum development process.
• Global outlook to strategy, growth and innovation.
• Exceptional analytical and problem-solving skills
• A Bachelor’s Degree in Computer Science or related courses
• Exceptional ability to position and “sell” solutions that are reasonable, actionable, and cost-effective, including the ability to properly gauge the requirements and “plug” the appropriate solution.
• Exceptional Stakeholders’ management
• Forward-thinking and resourceful to ensure solutions are brought to fruition and requirements are closed properly.
• People skills, with the ability to engage diplomatically with stakeholders and communicate changes that may not be aligned with the original expectations.
• Ability to problem solve and apply methodologies such as Unified Modeling Language and Rational Unified Process, to prepare detailed specifications using case statements and related documentation.
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Strong written and verbal communication skills including technical writing skills.
• Time management and organizational skills.

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Job Description:

• We are seeking a highly motivated and customer-oriented individual to join our team as a Technical Customer Support representative. The ideal candidate will have experience in the fintech industry and possess excellent communication skills, technical knowledge, and a strong commitment to delivering exceptional customer service.

Responsibilities:

• Provide Fields support calls, chat, email, and/or other communication from users with inquiries regarding.
• Educate customers on product features, functionality, and best practices to optimise their user experience.
• Login Customer and employee queries.
• Troubleshoot and resolve hardware and software faults by identifying the root cause, diagnosing problems, and providing effective solutions in a timely manner.
• Responding to call-outs in a timely fashion.
• Consult with users to determine steps and procedures taken to identify and resolve the problem.
• Apply knowledge of computer software, hardware, and procedures to solve problems.
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.

Skills

• Prior experience in a technical customer support role, preferably in the fintech industry.
• Proficiency in troubleshooting technical issues and providing detailed technical explanations to non-technical customers.
• Exceptional problem-solving and analytical skills to effectively identify and resolve customer issues.
• Excellent communication and Interpersonal skills, both written and verbal, with the ability to convey technical concepts clearly and concisely to technical and nontechnical employees and customers.
• Patience, empathy, and a customer-centric approach to ensure a positive customer experience.
• Proficient with Microsoft Office Suite or related software.
• Tech savvy