Customer Experience Intern (NYSC) at Pack'N'Pay

Role Summary

Pack'N'Pay is seeking smart, enthusiastic, and customer-focused NYSC Corps Members to join our Customer Experience team. We are specifically looking for candidates who are fluent in Hausa, Yoruba, or Igbo to support customer engagement across different regions.

The ideal candidate will provide exceptional customer support, resolve customer inquiries, and contribute to delivering a seamless customer experience across our products and services.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, WhatsApp, email, and other communication channels. 
• Resolve customer complaints and escalate complex issues where necessary. 
• Maintain accurate records of customer interactions using the company's CRM and support tools. 
• Follow up with customers to ensure timely resolution of issues. 
• Educate customers on the company's products, services, and processes. 
• Collaborate with Sales, Operations, and other departments to ensure customer satisfaction. 
• Meet established response time and customer satisfaction targets. 
• Assist in customer onboarding and support initiatives. 
• Perform other customer experience duties as assigned. 

Requirements

• Must be a serving NYSC Corps Member currently posted to Port Harcourt, Rivers State, or willing to relocate. 
• Must have at least six (6) months remaining before passing out. 
• Bachelor's degree or HND in any discipline. 
• Must be fluent in at least one of the following Nigerian languages: 
  • Hausa 
  • Yoruba 
  • Igbo 
• Excellent verbal and written communication skills in English. 
• Strong interpersonal and problem-solving skills. 
• Proficiency in Microsoft Office applications. 
• Ability to work in a fast-paced, customer-focused environment. 
• Positive attitude, willingness to learn, and strong work ethic. 

What We Offer

• Monthly allowance. 
• Hands-on experience in Customer Experience and Operations. 
• Structured learning and mentorship. 
• Opportunity to work in a fast-growing technology-driven organization. 
• Potential career opportunities based on performance and business needs.