Fresh Jobs at Reliance HMO

• We are currently hiring a Senior Consumer Business Associate who will be responsible for managing complex customer interactions, promoting healthcare products and services, and aligning consumer insights with strategic business goals. This role plays a critical part in ensuring customer satisfaction, driving growth through upselling and cross-selling, and mentoring junior associates within the Consumer Business team.

As a Senior Consumer Business Associate, you will do the following:

• Develop a deeper understanding of Reliance Health’s offerings, specialized plans, wellness programs, and additional services.
• Provide accurate, detailed information and tailored recommendations to customers.
• Address complex customer inquiries, manage escalations, and ensure quick and effective resolutions.
• Identify sales opportunities and promote additional services or products to customers.
• Apply upselling and cross-selling techniques while maintaining a customer-centric approach.
• Build strong, long-term relationships with customers, ensuring retention and satisfaction.
• Mentor and guide junior associates, supporting their growth and performance.
• Analyze customer interactions and provide insights to align with broader business objectives.

Requirements

• Minumum of a Bachelor’s degree in any field
• 3–5 years of experience in consumer business, customer service, or healthcare-related roles.
• Strong knowledge of healthcare products, insurance plans, or wellness services.
• Proven ability to manage escalations and resolve complex customer inquiries.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated experience in upselling/cross-selling while maintaining customer satisfaction.
• Experience mentoring or coaching team members is a plus.

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Description

• Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
• We are seeking an experienced Product Manager to lead the development and execution of innovative user-facing products. The ideal candidate will have a proven track record of taking products from concept to launch, driving product strategy, and improving key performance indicators that enhance user satisfaction and operational efficiency.
• This role offers the opportunity to work in a dynamic, high-growth environment with multiple stakeholders and cross-functional teams.

As the Product Manager, you will be required to:

• Own the product lifecycle from concept through launch, including creating detailed product roadmaps and driving UX decisions.
• Manage and prioritize product backlogs in collaboration with engineering and design teams, using agile methodologies such as sprint planning, stand-ups, retrospectives, and demos.
• Lead communication efforts for product releases, ensuring clear messaging internally and externally.
• Collaborate with multiple stakeholders across teams and departments to align priorities, build trust, and deliver strategic initiatives.
• Use data-driven approaches to inform product decisions, leveraging analytics tools like Mixpanel and Amplitude to monitor performance and identify improvement opportunities.
• Develop and communicate a clear product vision that is easily understood by diverse audiences, including senior leadership and cross-functional teams. 

Requirements

• Minimum of 5 years’ experience as a Product Manager, preferably in a high-growth company.
• Experience working in a larger organization (around 100+ employees) with complex stakeholder management and established processes is a plus.
• Proven ability to manage multiple stakeholders effectively, ensuring roadmaps and priorities are well-communicated.
• Strong experience leading agile product and engineering teams.
• Hands-on experience conducting user research, usability testing, and gathering customer feedback to inform product decisions.
• Ability to perform market research and competitive analysis to identify opportunities and shape product direction.
• Proven track record collaborating closely with designers to create intuitive, user-friendly experiences.
• Familiarity with user-facing products; experience in healthcare is advantageous but not required.
• Demonstrated success in improving product KPIs related to user satisfaction and operational outcomes.
• Excellent analytical skills and attention to detail.
• Strong interpersonal skills with the ability to build trust and align multiple teams.
• Data-driven mindset with proficiency in tools like Mixpanel and Amplitude.
• Exceptional verbal and written communication skills, capable of simplifying complex product visions for broad audiences.

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• We are seeking a Customer Success Associate to join our team in the Eastern Nigeria. You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.

As a Customer Success Associate, you will do the following:

• Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
• Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
• Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
• Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
• Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.

Requirements

• Minumum of a Bachelor’s degree.
• 1–2 years’ experience in customer success, account management, or a client-facing role.
• Familiarity with CRM tools and basic data analysis.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple customer interactions, and resolve concerns.
• Negotiation and problem-solving skills with a customer-first mindset.
• Based in the Eastern parts of Nigeria with flexibility to work in a hybrid setup.

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• We are seeking a Customer Success Associate to join our Lagos team. You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels. The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.

As a Customer Success Associate, you will do the following:

• Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
• Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
• Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
• Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
• Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.

Requirements

• Bachelor’s degree in Business, Communications, or related field.
• 1–2 years’ experience in customer success, account management, or a client-facing role.
• Familiarity with CRM tools and basic data analysis.
• Strong written and verbal communication skills.
• Ability to build rapport, manage multiple customer interactions, and resolve concerns.
• Negotiation and problem-solving skills with a customer-first mindset.
• Based in Lagos with flexibility to work in a hybrid setup.