MTN Nigeria is part of the MTN Group, Africa's leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the comp... read moreany launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.
MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of US$1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria.
Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever.
The company's digital microwave transmission backbone, the 3,400 Kilometre Y'elloBahn was commissioned by President Olusegun Obasanjo in January 2003 and is reputed to be the most extensive digital microwave transmission infrastructure in all of Africa. The Y'elloBahn has significantly helped to enhance call quality on MTN network.
Scan the business evaluating opportunities, customer needs and organizational capabilities with a view to addressing the threats of disruptive business models in a manner that ensures the long-term
Develop and execute BTL with the aim of generating incremental revenue and reducing churn on the network
Manage the implementation, tracking and measurement of marketing campaigns
Write,
Carry out data mining and statistical modelling for various machine learning use-cases.
Search and select appropriate data sets before performing data collection and data modelling.
Train and r
Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform
Develop and review test scripts and test cases.
Develop Product Concept and User Requirements Specification Documents.
Coordinate & participate in User Acceptance Testing processes for MTN
Measure Network Capacity and coverage enhancement functions within the assigned cluster with:
Capacity – Ensures Managed Services partner does capacity study at the beginning of the year an
Develop and execute strategic marketing plan and programs to achieve set targets for profitability, revenue, value and market share, retention churn, etc. (short-term and long-term).
Ensure
Ensure continuous liaison with external solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse ef
Monitor vendor performance against set criteria.
Set and determine vendor registration requirements.
Monitor relevant statistics in relation to terms of contract staff/third party agencies perf
Identify likely to be suspended postpaid consumer accounts for recovery purposes (managed/unmanaged accounts)
Conduct Post suspension checks to ensure paid-up accounts are active and escalate irr
Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified Provide Informal training in shops on products, services and promotions being run by mar
Confirm that sub dealers and dealer branches are contacted and stock receipt / movement verified Provide Informal training in shops on products, services and promotions being run by mar
Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation and business development.
Handle requests for software installation and configuration.
Man
Calibrate calls within the Online Assistance Centre to ensure compliance to Customer Relations quality management metrics.
Conduct daily Call evaluation within the Online Assistance Centre adheri
Work with product, UAT and support teams to validate new products, new systems and upgrades
Generate relevant reports as required by the business
Ensure Quality Assurance and prompt invoice del
Ensure there is visibility to all Network Elements for effective service management.
Generate management reports for better business decisions.
Ensure more than 80% of all Network outages are r
Act as the point of contact to the Chief Sales and Distribution Officer (CSDO), handling and distributing confidential mails, telephone calls, faxes, etc.
Develop and maintain an efficient docume
Gather and prioritize analytics demands from various functions in MoMo PSB and project manage delivery against demand
Borrow BI & Analytics capability from group and localize to provide effec
