Senior Consumer Business Associate at Reliance HMO

• We are currently hiring a Senior Consumer Business Associate who will be responsible for managing complex customer interactions, promoting healthcare products and services, and aligning consumer insights with strategic business goals. This role plays a critical part in ensuring customer satisfaction, driving growth through upselling and cross-selling, and mentoring junior associates within the Consumer Business team.

As a Senior Consumer Business Associate, you will do the following:

• Develop a deeper understanding of Reliance Health’s offerings, specialized plans, wellness programs, and additional services.
• Provide accurate, detailed information and tailored recommendations to customers.
• Address complex customer inquiries, manage escalations, and ensure quick and effective resolutions.
• Identify sales opportunities and promote additional services or products to customers.
• Apply upselling and cross-selling techniques while maintaining a customer-centric approach.
• Build strong, long-term relationships with customers, ensuring retention and satisfaction.
• Mentor and guide junior associates, supporting their growth and performance.
• Analyze customer interactions and provide insights to align with broader business objectives.

Requirements

• Minumum of a Bachelor’s degree in any field
• 3–5 years of experience in consumer business, customer service, or healthcare-related roles.
• Strong knowledge of healthcare products, insurance plans, or wellness services.
• Proven ability to manage escalations and resolve complex customer inquiries.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated experience in upselling/cross-selling while maintaining customer satisfaction.
• Experience mentoring or coaching team members is a plus.