Jobs at Allen Professional Services

Job Description

• The Outlet Manager oversees the day-to-day operation of an outlet.
• He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
• He ensures that the sales and operations plans of the outlet are delivered.
• He ensures that the outlet operates within the company's policies and procedures to provide the most satisfactory services to customers.

Key roles and responsibilities

• Oversee the daily operations of the outlet for efficient operations.
• Plan and assign daily workloads to outlet associates.
• Develop and enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet associates.
• Organize regular meetings to discuss issues and updates.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop a cost-effective operational plan to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering, or related fields.
• Minimum of three (3) years of relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations, and financial knowledge.
• Strong managerial skills with a proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.

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Job Summary

• The Internal Auditor is responsible for providing independent, objective assurance and advisory services designed to improve operational efficiency, strengthen internal controls, safeguard assets, and ensure regulatory compliance across the Quick Service Restaurant (QSR) chain.
• The role focuses on revenue assurance, inventory integrity, outlet-level controls, fraud prevention, and governance compliance within a high-cash, high-volume retail environment.

Key Responsibilities

• Develop and execute a risk-based internal audit plan covering all outlets and head office functions.
• Review daily sales reconciliation processes (POS, cash, card, and online settlements) to ensure revenue integrity.
• Conduct periodic and surprise stock audits to validate inventory accuracy and minimize shrinkage.
• Evaluate compliance with operational SOPs, food safety standards, and internal control policies across outlets.
• Assess procurement, receiving, storage, and supplier payment processes to ensure control effectiveness.
• Investigate incidents of fraud, theft, revenue leakage, or policy violations and recommend corrective actions.
• Review financial controls, including cash handling, bank reconciliations, and expense approvals.
• Monitor compliance with tax, regulatory, and statutory requirements.
• Prepare structured audit reports highlighting risks, root causes, and actionable recommendations.
• Track implementation of audit findings and provide periodic updates to executive management.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or related field
• Professional certification (ACA, ACCA, CIA, or equivalent preferred)
• 3–6 years’ experience in internal audit, retail, FMCG, or QSR operations
• Strong knowledge of POS systems and inventory management systems
• Experience in auditing multi-branch retail operations is highly desirable.