Key Account Manager (Banking & Financial Institutions) at Strivo Labs

About the Role

• We are seeking a highly driven and commercially focused Business Development Manager / Key Account Manager (BDM/KAM) to drive strategic partnerships and revenue growth across the banking and financial services sector.
• The ideal candidate will have a proven track record of selling B2B technology or financial solutions to banks, fintechs, microfinance banks, finance companies, and other financial institutions. 
• This role is responsible for identifying new business opportunities, acquiring enterprise clients, managing strategic accounts, expanding existing relationships, and ensuring exceptional customer experience throughout the client lifecycle.
• The successful candidate will serve as a trusted advisor to clients while working closely with internal teams to deliver value, maximize account profitability, and support the company’s long-term growth objectives.

Key Responsibilities

Business Development & Revenue Growth:

• Identify, develop, and close new business opportunities within the banking, fintech, and financial services industry.
• Build and execute strategic sales plans to achieve revenue and growth targets.Prospect and engage decision-makers across banks, fintech companies, microfinance banks, insurance firms, finance houses, and other financial institutions.
• Prepare compelling proposals, presentations, commercial offers, and business cases.
• Lead contract negotiations and close high-value enterprise deals.
•  Maintain a healthy sales pipeline and accurately forecast business opportunities.

Achieve monthly, quarterly, and annual sales targets.

Key Account Management:

• Manage and grow relationships with assigned strategic accounts.
• Act as the primary relationship manager for key clients.
• Understand client business objectives and recommend suitable products and solutions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.
• Conduct regular business review meetings with clients.
• Monitor account performance, profitability, and customer satisfaction.
• Ensure high client retention through proactive relationship management.

Client Engagement & Service Delivery:

• Coordinate with Product, Operations, Customer Experience, Technology, Compliance, and Finance teams to ensure seamless service delivery.
• Ensure prompt resolution of client issues, concerns, and escalations.
• Support client onboarding, implementation, and adoption of products and services.
• Monitor service quality against agreed service levels and identify improvement opportunities.

Strategic Partnerships & Market Development:

• Build and maintain strong relationships with industry stakeholders and strategic partners.
• Identify emerging opportunities within the financial services ecosystem.
• Monitor competitor activities, market trends, and customer needs.
• Provide market intelligence and customer feedback to influence product development and business strategy.

Sales Operations & Reporting:

• Maintain accurate records of client interactions, sales activities, and opportunities using CRM tools.
• Prepare periodic sales reports, forecasts, and account performance updates.
• Track customer engagement, commercial performance, and revenue metrics.
• Follow up on invoices, collections, and account reconciliations where necessary.
• Ensure compliance with internal sales processes, policies, and documentation standards.

Key Performance Indicators (KPIs)

•  Achievement of monthly, quarterly, and annual revenue targets.
•  Number and value of new enterprise clients acquired.
•  Growth in revenue from existing accounts.
•  Client retention and renewal rate.
•  Upselling and cross-selling performance.
•  Sales pipeline conversion rate.
•  Customer satisfaction and engagement scores.
•  Response and issue resolution turnaround time.
•  Accuracy of sales forecasting and reporting.

Qualifications & Experience

•  Bachelor’s Degree in Business Administration, Marketing, Economics, Finance, or a related discipline.
•  Minimum of 5 years’ experience in Business Development, Enterprise Sales, Relationship Management, or Key Account Management.
•  Mandatory experience working within or selling to the Banking, Fintech, or Financial Services industry.
•  Demonstrated success in managing enterprise or corporate accounts and closing high-value B2B deals.
•  Strong understanding of financial services, digital payments, lending, banking operations, or fintech solutions.
•  Existing network of contacts within banks, fintechs, or other financial institutions will be an added advantage.

Required Skills & Competencies:

•  Strong enterprise sales and business development skills.
•  Excellent relationship management and stakeholder engagement abilities.
•  Strong negotiation, presentation, and communication skills.
•  Commercial acumen with strong analytical and problem-solving capabilities.
•  Ability to identify opportunities and convert prospects into long-term clients.
•  Strong account planning and portfolio management skills.
•  Excellent organizational and time management skills.
•  Proficiency in CRM platforms and Microsoft Office Suite.
•  Ability to work independently while collaborating effectively across teams.

Behavioral Competencies:

•  Results-oriented with a strong commercial mindset.
•  High level of professionalism, integrity, and accountability.
•  Customer-focused with exceptional relationship-building skills.
•  Proactive, self-motivated, and resilient.
•  Strong ownership mentality with excellent follow-through.
•  Collaborative and able to influence stakeholders across all levels.
•  Adaptable and comfortable working in a fast-paced fintech environment.