Ongoing Recruitment at Mitera Health HMO

Job Summary

The Business Development Officer will drive revenue growth by identifying new business opportunities, building strategic partnerships, and expanding Mitera HMO’s client base. The ideal candidate has a strong network within the HMO or media landscape and a proven track record in sales and relationship management.

Key Responsibilities

• Identify and pursue new corporate and retail clients for HMO plans
• Develop and execute sales strategies to achieve revenue targets
• Build and maintain long-term client relationships
• Prepare proposals, presentations, and negotiate contracts
• Collaborate with marketing teams to promote HMO products
• Monitor industry trends and competitor activities
• Represent Mitera HMO at industry events and networking forums

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field
• 3–5 years’ experience in business development (HMO  required)
• Strong sales, negotiation, and communication skills
• Proven ability to meet or exceed targets
• Existing network in healthcare/media sector is an advantage

Key Competencies

• Relationship management
• Strategic thinking
• Market intelligence
• Results-driven mindset

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Job Summary

The Finance Officer will manage financial operations, reporting, and compliance, ensuring accuracy and efficiency in all financial processes. The role requires experience in HMO or media financial structures, including premium collections, claims management, and vendor payments.

Key Responsibilities:

• Prepare financial statements, reports, and budgets
• Monitor cash flow, expenses, and revenue streams
• Manage premium collections and reconciliations
• Process claims payments and vendor settlements
• Strong understanding of accounting principles (GAAP/IFRS) and financial regulations
• Ensure compliance with financial regulations and internal policies
• Ability to work independently and as part of a team
• Analyze financial data to support decision-making

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field
• Professional certification (ICAN/ACCA) is an advantage
• 3–5 years’ finance experience (HMO  required)
• Strong knowledge of financial reporting and accounting principles
• Proficiency in accounting software and Excel

Key Competencies:

• Attention to detail
• Analytical thinking
• Integrity and accountability
• Financial planning and reporting

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Job Summary

The Call Center Officer will serve as the first point of contact for clients, handling inquiries, complaints, and service requests in a timely and effective manner. The role requires experience in HMO or media environments with a strong focus on customer satisfaction and service delivery.

Key Responsibilities

• Handle inbound and outbound calls professionally
• Respond to client inquiries regarding HMO plans, claims, and providers
• Resolve complaints promptly and escalate when necessary
• Maintain accurate records of customer interactions
• Educate clients on services and benefits
• Ability to work flexible hours, including shifts, weekend and holidays to support 24/7 operations
• Meet call center performance metrics (e.g., response time, resolution rate)

Requirements

• Bachelor’s degree or relevant qualification
• 3–5 years’ experience in a call center (HMO  required)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Familiarity with CRM systems

Key Competencies

• Customer service excellence
• Active listening
• Emotional intelligence
• Multitasking and time management