Latest Vacancies at Platinum Careers

JOB LEVEL

 Mid- Management level

 MINIMUM QUALIFICATION

 Degree

 JOB DESCRIPTION

 A Key Player in the Travel and tourism sector seeks qualified candidates to fill this role

 Candidate Profile:

The candidate shall be a young self-driven,goal- oriented,target driven knowledgeable and committed Travel manager with a good understanding of the travel industry and experience of Sales, Account Management, Sales Management, Customer/people Relationship Management.

Job Functions

• Strategize and plan tour packages for all budgets
• Manage and Supervise Travel consultants
• Prepare competitive pricing and market strategies
• Liaise with sales and marketing to create attractive offers
•  Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Drive self to reach the revenue and profit targets
• Oversee day to day operations in the office

Mandatory Requirements:

• Must possess sound knowledge and understanding of the Travel Industry.
• Must be IT savvy and abreast of Travel trends.
• Must possess good relationships with stakeholders in the industry.
• Must be sales target oriented with a good sales achievement track record
• Must be able to start and finish the sales process
• Highly intelligent and can work under pressure with little or no supervision.
• Adaptability to a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities.
• Tenacity, Loyalty, Commitment, Passion, Drive.

Other Requirements and Qualifications:

Education and Training:

• Must possess a good university degree
• Possession of relevant Travel certifications is also an added advantage.

Work Experience:
A minimum of 10 years related experience in the Travel and Tourism sector.
Skills:

• Excellent sales and negotiation skills.
• Account management skills.
• Excellent communication and people skills.
• Strong Presentation skills.
• Report and proposal writing skills.
• Strategic planning and organizational skills.
• Customer profiling and complex solutions selling skills.
• Strong problem-solving and analytical skills
• Ability to build and maintain strong and meaningful relationships across all level of stakeholders in an account.

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JOB LEVEL

Mid- Management level

MINIMUM QUALIFICATION

Degree, MBA is an added advantage

JOB DESCRIPTION

Responsible for managing local and regional sales and marketing experience.

RESPONSIBILITIES

• Conduct extensive market research on the business environment and continuous gathering of information throughout the life of the business.
• Develop strategic plans and sales strategies to promote profitability
• Develop marketing strategies and serve as primary strategy adviser to the marketing business unit and management.
• Conduct periodic analysis of business data
• Set sales quotas.
• Advise the sales representatives on ways to improve sales performance.
• Analyze sales statistics gathered to determine sales potential and inventory requirements to monitor customers.
• Build client relationships and network with other prospective partners, vendors, agencies and establish a support group.
• Forecast future sales team expenditure.
• Enhance existing revenue streams and develop new ones.

Mandatory Requirements:

• Must possess sound knowledge and understanding of the Travel Industry.
• Must possess good relationships with stakeholders in the industry.
• Must be sales target oriented with a good sales achievement track record.
• Must be able to start and finish the sales process
• Highly intelligent and can work under pressure with little or no supervision.
• Adaptability to a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities.
• Tenacity, Loyalty, Commitment, Passion, Drive.

Other Requirements and Qualifications:

Education and Training:

• Must possess a good university degree
• An MBA is also an added advantage.

Work Experience:
A minimum of 10 years related experience in Sales and the Travel and Tourism sector.

Skills:

• Excellent sales and negotiation skills.
• Accunt management skills.
• Excellent communication and people skills.
• Strong Presentation skills, Report and proposal writing skills.
• Strategic planning and organizational skills.
• Customer profiling and complex solutions selling skills.
• Strong problem-solving and analytical skills
• Ability to build and maintain strong and meaningful relationships across all level of stakeholders in an account.

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MINIMUM QUALIFICATION

Degree

JOB DESCRIPTION

• Responsible for planning, conceptualizing, strategizing, supervising and implementing graphic design elements in an effective way within the organisation.
• Participate in designing and redesigning computer graphics, web page graphics, logos,illustrations, advertisements, brochures and many other forms of visual communication.
• Analyze and plan the framework of design according to the laid out concept and established specifications of the project.
• Ensure that the delivered products or services adhere to the policies and standards of the company.
• Provide direction on required hard and software as may be needed for an efficient and effective output of the creative unit.
• Interpret, gain and communicate insights on the target audience and use these effectively in the execution of all creative material.
• Design, develop and direct employee exercises, discussions and simulations.
• Ensure all round compliance of creative material to all Brand elements including Corporate and visual identities and brand value proposition.
• Provide quality control over concepts and projects to ensure brand consistency.
• Ensure that every creative execution meets all quality assurance parameters as set out in the brand manual.
• Manage multiple creative execution projects from concept through to completion.
• Develop, recommend and monitor corrective and preventive actions.
• Manage concepts, oversee and fulfil copywriting responsibilities, and lead all creative development processes and executions.

Qualification/Requirements

• Bachelor’s Degree in Marketing or a related discipline.
• Minimum of 7 years’ experience
• Excellent creative and innovative skills
• Strong oral and written communication skills
• Extremely convincing with good presentation skills
• Strong project management and organizational skills
• Knowledge of interactive design including best practices in technology, usability and user experience
• Ability to handle multiple projects and prioritize different tasks

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Details:

Job Description - Travel Consultant

Our client is looking for Travel Consultant (Customer Service Agents) that will be the liaison between their

company and its current and potential customers. The successful candidates will be able to

accept ownership for effectively handling customer complaints and inquiries keeping

customer satisfaction at the core of every decision

Duties

• Dealing with enquires via telephone or email
• Attending to reservation, ticketing reissues and refund requests. Domestic andnInternational travel requests
• Advise customers on international visas needed/ cancellation/change fees.
• Develop on going professional relationships with corporate clients.
• Managing client issues.
• Preparing quotes and distribution of travel itinerary.
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when the need arises.
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of all conversations in our call center database in a comprehensible manner
• Meet individual/team qualitative and quantitative targets
• Ensuring a positive Customer Experience throughout the customer life cycle.
• Ensuring that Customer Feedback is used to improve the website, communication and internal processes where applicable
• Monitoring and ensuring the smooth operations of all customer communication channels
• Other duties consistent and within the scope of the position
• Ad-hoc projects and support

Knowledge and Skills

• Strong GDS skills (preferably Amadeus) is mandatory
• Reissues refund processing and complex bookings.
• Good computer and Internet skills.
• Geographical and Industry awareness
• Ability to digest information from the internet and GDS system.
• Strong relational and communication skills.
• Strong oral, writing, negotiation and networking skills
• Good interpersonal skills and telephone manner.
• Be able to gain customer trust and close bookings immediately.
• Accurate administration skills to ensure 100% accuracy on customer booking.
• Stress management.