Latest Jobs at Tatum Bank

What you’ll be doing:

• Capture and produce high-quality videos, motion graphics, and visual  assets for campaigns, Events and Corporate Communications.
• Develop graphic designs for communication
• Support production of documentaries, commercials, social media  content, and internal communication materials
• Create engaging, platform-specific visuals to drive reach, engagement,  and brand affinity
• Support product launches, activations, and brand initiatives with compelling content
• Ensure all outputs align with Tatum Bank’s brand
• identity, tone, and messaging
• Organize and manage visual asset libraries
• Monitor industry trends and introduce innovative visual solutions

Qualifications & Experience:

• Bachelor’s Degree in Mass Communication, Fine Arts, Visual Design,
• Multimedia, Film & Media Studies, or related discipline
• Strong proficiency in Adobe Premiere Pro, After Effects, Photoshop, Illustrator,
• Final Cut Pro or similar tools
• Demonstrated expertise in videography, editing, motion graphics, and digital
• Content optimization
• 2-4 years work experience

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Role Summary:

• The Head of Service Management is a critical leadership role responsible for the design, delivery, and continuous improvement of IT and all other business service processes. This role ensures that internal and external services are resilient, compliant with financial regulations, and aligned with customer expectations. The candidate will bridge the gap between technical delivery on all measurement areas and business value.
• Core Responsibilities
• Process Governance: Standardize and oversee ITIL-based processes, including Incident, Problem, Change, Request, and Knowledge Management.
• Performance Measurement: Establish and monitor Key Performance Indicators and Service Level Agreements (SLAs) to ensure system uptime and service quality in all departments.
• Service Continuity: Partner with Risk and Security teams to ensure robust Disaster Recovery (DR) and Business Continuity Planning (BCP) in line with banking regulations.
• Vendor Management: Oversee third-party service providers and outsourcing partners to ensure they meet contractual obligations and security standards.
• Continual Service Improvement (CSI): Drive a culture of data-driven improvement, using root cause analysis (RCA) to eliminate recurring issues and enhance operational efficiency.
• Stakeholder Management: Act as the primary liaison between IT and business units to ensure service transparency.

Qualifications & Experience:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field
• Relevant certifications (ITIL, COBIT, PMP); ISO certification is an advantage
•  7–10 years’ experience in IT Service Management, preferably in banking/financial services
• Strong expertise in ITIL processes, SLA/KPI management, and service performance oversight 
• Solid understanding of regulatory compliance, risk, and vendor management 
• Demonstrated leadership experience managing teams and senior stakeholders 
• Membership of relevant professional bodies (e.g., ISACA, PMI, BCS) is an added advantage 

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Role Summary:

• The Analyst, Channels & Integration ensures smooth operation, availability, and performance of digital banking and enterprise applications by monitoring, supporting, and optimizing platforms such as Internet Banking, Mobile Banking, USSD, POS, ATM, and Core Banking systems while maintaining operational efficiency and compliance.

Key Responsibilities:

• Provide day-to-day support for digital banking and enterprise applications.
• Monitor system performance and maintain application stability across digital channels.
• Manage incidents, changes, and release activities to ensure uninterrupted operations.
• Conduct proactive troubleshooting, system monitoring, and performance optimization.
• Collaborate with vendors, internal teams, and business units to resolve issues promptly.
• Support automation, process improvement, and technology optimization initiatives.
• Ensure SLA compliance, timely escalation, root cause analysis, and operational reporting.
• Deliver secure, scalable, and customer-focused digital services.

Qualification & Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related discipline.
• Professional certifications such as ITIL, Oracle, Microsoft SQL, Linux/Unix Administration, or Project Management are an added advantage.
• 3–7 years of experience in application support, digital channels, banking, or fintech environments.

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Job Summary

• Responsible for acquiring, managing, and growing retail customer relationships while driving deposit mobilization, product cross-selling, and excellent service delivery in line with TATUM Bank’s commercial objectives.

Key Responsibilities

• Acquire new customers and grow the branch deposit base (CASA focus).
• Manage assigned customer portfolio and ensure account activity.
• Market and cross-sell products (Savings, Current, Fixed Deposit, e-channels, cards).
• Support consumer lending products where applicable.
• Ensure proper KYC documentation and compliance with CBN regulations.
• Resolve customer issues promptly and maintain service standards.
• Support branch sales campaigns and community marketing initiatives.
• Achieve assigned monthly and annual targets.

Qualifications & Experience

• Bachelor’s Degree or HND in any discipline.
• 2–4 years’ experience in retail banking, sales, or customer service.