Latest Jobs at Proten International

• Actively maintaining a superior depth of product knowledge in their designated product areas, including
• Competitive Offerings.
• All solutions enabled by the products.
• Portfolio of implementation case studies & use cases.
• Information on future product development

Job Responsibilities:

• Meeting or exceeding planned sales goals.
• Maintaining and developing a customer and prospect database.
• Coordinating with relevant team on lead generation.
• Coordinating the sales efforts with marketing team.
• Acquiring deposits and balance of payment from clients.
• Visiting potential clients to evaluate their needs and promote our product.
• Managing and closing the sales cycle.
• Develop Sales Proposals and Follow up on Sales Activity.
• Present information about company offerings during seminars or other large events to potential customers.
• Give customers product demonstrations (In-person/Web Platform) and educate them about the features & benefits of the product.
• Create, present and deliver meetings and sales visits as required.
• Demonstrate leadership abilities and superior presentation skills in a multi-cultural environment.

Qualifications

• Must hold  a BSC/HND from a reputable institution 
• Must have 3 years and above related experience 
• Competency in Microsoft applications including Word, Excel, and PowerPoint.
• Basic understanding of Sales Reports.
• Good presentation skills, with the ability to present both via Live & Web Platform to inexperienced users as well as senior leadership members.
• Ability to work independently or in a team environment.
• Self-motivated and able to work under pressure.
• Value Selling
• Negotiation Skills
• Excellent verbal and written communication skills 

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• Bill Plan reconciliation and maintenance of checks with team to reduce subscribers complains and increase customer’s satisfaction.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generate and modifies invoices templates to enhance branding and detailed clarity to our customers.
• Design and creation of subscribers VAS plans to boost and enhance sales and for customer’s consumption.
• Providing configuration and troubleshooting support on the billing enterprise solution application.
• Coordinating with 3rd party Software vendors on Systems Integrations and process development.
• Manage & Monitor E2E Billing: Pre-Bill, Post Bill Operations in Alepo and Covalence system.
• Responsible for driving down the resolutions of incidents problem by vendor or application, trouble tickets, configurations, Automations errors and backend fixes. 
• Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling and Revenue sensitive operations to boost productivity.
• Providing technical assistance to internal customers, making product presentations, support materials and educating various staffs within and outside the state on broadband product use

Qualifications

• 3 - 4 years of experience running billing systems in the telecommunications industry
• Demonstrated ability in troubleshooting billing issues
• Very experienced with Linux, Windows Operating System
• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript
• Databases: Oracle 10g, 11g, 12c; MySQL
• Demonstrated ability in making sure uptime of solutions and ability to work on change requests and projects.

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The Environment, Health, and Safety (EHS) coordinator shall primarily ensure the hatcheries, breeder farms, production farms, warehouses, Admin block and other operational areas are safe in line with the Company. EHS policy and ‘Zero Harm Goal’ by providing visible safety leadership, supervision and using relevant safety management system skills/tools.

The duties of the EHS coordinator shall include, but not limited to, the following:

• Site supervision to ensure compliance with safety standards across site, departments, and work activities. He will drive culture change amongst workers and ensure promotion of safe behaviors.
• Conduct risk assessments and/or job safety analyses of routine and non-routine operations and advise line managers and/or area owners on safety controls to mitigate risks.
• Identify unsafe acts and unsafe conditions during work activities and address them promptly to prevent workplace incidents
• Investigate safety incidents (near misses and accidents) and track closure of corrective and preventive actions (CAPA).
• Lead, supervise and attend toolbox talks before start of each shift, contribute, and provide support as applicable.
• Conduct site safety inductions and other relevant safety trainings for staff, contractors, and visitors.
• Drive safety programs and workers engagement throughout the site.
• Conduct workplace and equipment safety inspections, including equipment mobilized to site by contractors
• Issue and monitor compliance with permit-to-work and ensure closure of permit-to-work when work is completed.
• Prepare weekly and monthly safety reports as required.
• Ensure PPEs compliance by staff, contract staff and third-party contract staff.
• Ensure wastes are properly segregated, evacuated and disposed to prevent any potential regulatory or compliance issues.
• Lead in the unlikely event of emergency, and liaise for support from Government emergency agencies such as Fire Brigade, Etc.
• Plan weekly toolbox talks, deploy relevant topics for toolbox talks, and track compliance with weekly toolbox talks and communicate trend weekly to various departments and business leaders.
• Attend daily and weekly operations reviews and follow up with safety concerns/ actions from reviews.
• Track closure of corrective and preventive actions CAPA for inspections, audits, and incidents.
• Conduct specialized safety training for staff and Line Managers as the need arises.
• Liaise with Human Resources Department to develop training plan for staff, contract staff and third-party contract staff to improve safety awareness and culture onsite.
• Monitor safety KPIs trend and communicate trend during reviews.
• Ensure statutory inspections for lift equipment, fire safety equipment, and pressured vessels are conducted as at when due, and track issue(s) identified with Engineering team for prompt closure.
• Inspect workplace and work activities, and drive compliance with safety standards.
• Schedule and conduct internal EHS audits of the workplace and procedures as well as support external audits.
• Documentation on SAP and tracking of site compliance with safety tools on SAP.
• Monitor compliance with six safety imperatives and lifesaving rules.
• Plan and execute emergency drills to test the site’s emergency preparedness and response.
• Schedule and hold monthly safety committee meetings, prepare and circulate minutes of the meetings and ensure timely implementation of actions raised.
• Any other duties as assigned by EHS Lead.

QUALIFICATIONS/REQUIREMENTS

• Degree/HND in environment, health and safety or any engineering and science disciplines.
• Minimum of five years cognate work experience in health and safety management in reputable organization.
• Possession of relevant professional safety qualifications such as NEBOSH International General Certificate in occupational health and safety is a must.
• Membership of relevant health and safety professional organizations is added advantage.

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Functions & Responsibilities

• Serve as the internal consultant to the business units on people-related issues
• Co-ordinate and participate in the recruitment and selection process to fill vacancies in the business units
• Ensure that on-boarding process of new staff joining the business unit is seamless
• Liaise with Group L&D to organize inhouse trainings and workshops for all staff in the business units
• Promote the sale of HR products and services to the businesses and facilitate the implementation of same
• Promote the usage of HR tools by the business to achieve business and organizational goals
• Participate in strategic business review sessions for in-depth understanding of the business’ needs
• Educate the businesses on the impact of business changes on staff and consequently productivity
• Support the business areas in managing transformation and change as much as it affects people
• Provide business-specific feedback on recruitment and training to the HR leadership team to help improve quality of service delivery
• Perform other functions as assigned by the Head, HR Business Partnering

Qualification

• A Good University degree with a minimum of a BSC in any discipline

Minimum Experience

• Minimum of 4-5 years post-qualification requisite experience, relevant professional certification is an added advantage.

Skills / Competence Requirements

Business Understanding Competencies

• Banking Operations (Domestic & International Operations)
• Recruitment and Selection practices and management

Personal Effectiveness Competencies

• Communication (Oral & written) Skills
•  Interpersonal skills
• Customer Management
• Analytical skills/Problem solving skills

HR Specialist Competencies

• Business Partnering skills

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The Retail Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits and consummates sales opportunities, drawing in prospective retail customers. To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Purpose

• To contribute to retail business development and execution of branch retail sales plans, in order to achieve desirable profitability.
• To book quality retail loans and monitor for effective and efficient performance of such loans.
• To foster a productive, value-adding relationship between the bank and customers.
• To support the Retail Cluster Head to grow a portfolio of profitable customers in pursuit of specific sales, service, growth and opportunity targets
• To contribute to a strong customer-focused service culture in the Branch.
• Coordinating sales efforts with marketing programs

JOB RESPONSIBILITIES

Sales management:

• Execute branch retail sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• To focus on driving customer acquisition and growing volumes, especially in the area of Retail business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Conduct daily meetings with other retail sales team (Marketing Associates), carrying out reviews on the previous day activities and jointly plan for the week ahead.
• Manages and maintains current retail business relationships and seek new accounts through sales
• Engage in retail business development activities and solicitation of new retail business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to sales opportunities and sustain client loyalty.
• The collective targets for the MAs are sole responsibilities of the Retail, RMO who supervises all the activities of MAs under his/her purview.
• Giving sales presentations to a range of prospective customers
• Creatively engage customers as contactless as possible
• Visiting clients and potential customers to evaluate needs or promote products and services
• Coordinating sales efforts with marketing programs 

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the banks policies and procedures
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

 Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Retail Cluster Head to complete deposit funding and credit proposal papers.
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
•  Advice customers on financial services
• Handles customer complaints and solve problems
• Engaging customers on banking products and services
• Approach and sign on new customers

 People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive Safety and Wellbeing culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s Values while adhering to all corporate HR policies
• Exhibit Good leadership skill
• Has a direct responsibility and accountability for the performance of all MA in the branch

Qualifications

Below are qualifications required to work as a Retail, RMO

Education:

• Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage

Specialized knowledge:

• Minimum of 5-8 years cognate experience

Professional Certification: CIBN

Experience: 

• Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

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To create and fully take all sales opportunities, drawing in prospective commercial, corporate, and retail customers to achieve financial targets through sales and cross sales within assigned products programs, service management system and overall cluster targets and to constantly meet and or exceed the cluster target on monthly basis.

Job Purpose

• To deliver the commercial business budget in assigned branches.
• Commercial business development and brilliant execution of all branch marketing plans to achieve desirable profitability.
• To collaborate with the Zonal Managers & RCHs to ensure, that all customers receive an exceptional and consistently high-quality service.
• To manage available resources e.g., systems, processes, and people) to ensure staff
• development and growth.
• To ensure strong customer-focused service culture becomes entrenched in the branches.

JOB RESPONSIBILITIES

Sales Management:

• Develops and implements marketing strategy in ensuring branch targets are met. This
• includes coaching staff on product knowledge, cross selling and keeping up to date with
• changes and developments in the market/business area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
• Conducts meetings with the marketing team and carry out reviews on the previous
• performance and plan for the month ahead.
• Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers.
• Driving peak performance and commercial marketing success for all relationship officers across the branches Risk management:
• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
• Manage the risk management process for the designated customer portfolio and be
• accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers.
• Accountable for operating responsibly within the parameters of approved delegations.

Financial management:

• Contribute to the net profitability of the region/zone; ensure effective management of
• revenue collection and expenditure control.
• Ensures that all aspects of revenue collection and operational expenditure are actively monitored and that they are in line with the operating budget.
• Review actual figures in the Branch Balance Sheet, Profit and Loss against budget and / or against past months’ performance and investigate undue variations.
• Drive the growth of deposits, loans and overdrafts to increase profitability of the Branch.

Customer service:

• Understand customer base and identify opportunities to build and grow profitable relationship.
• Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery.
• Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.
• Manage and oversee the provision of appropriate products and services via the most
• suitable channel to ensure that customer needs are met.
• Identify opportunities to migrate customers to more appropriate, cost-effective channels.
• Support the use of appropriate processes and procedures by all members of staff who are constantly in contact with the customers People management:
• Build organizational capabilities through evaluating likely future requirements and ensuring
• that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required.
• Create an environment in which learning, and development are emphasized and valued.
• Take personal responsibility for coaching and mentoring others.
• Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports.
• Monitor and manage the performance and development of direct reports and constantly give feedback during monthly one-on-one review meetings.
• Ensure staff compliments to boost productivity and promotes a culture where the values of the Bank are seen to be ‘alive’.

Qualifications

• Below are qualifications required to work as a Business Development Manager

Education:

• Minimum of First Degree in Any Discipline. Additional Qualification will be an added advantage

Specialized knowledge:

• Minimum of 12 – 15 years cognate experience

Professional Certification: CIBN

Experience:

• Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team