Billing Support Engineer at Proten

• Bill Plan reconciliation and maintenance of checks with team to reduce subscribers complains and increase customer’s satisfaction.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generate and modifies invoices templates to enhance branding and detailed clarity to our customers.
• Design and creation of subscribers VAS plans to boost and enhance sales and for customer’s consumption.
• Providing configuration and troubleshooting support on the billing enterprise solution application.
• Coordinating with 3rd party Software vendors on Systems Integrations and process development.
• Manage & Monitor E2E Billing: Pre-Bill, Post Bill Operations in Alepo and Covalence system.
• Responsible for driving down the resolutions of incidents problem by vendor or application, trouble tickets, configurations, Automations errors and backend fixes. 
• Coordination and involvement in critical action operations like Backup & restoration of billing node servers, Fraud handling and Revenue sensitive operations to boost productivity.
• Providing technical assistance to internal customers, making product presentations, support materials and educating various staffs within and outside the state on broadband product use

Qualifications

• 3 - 4 years of experience running billing systems in the telecommunications industry
• Demonstrated ability in troubleshooting billing issues
• Very experienced with Linux, Windows Operating System
• Proficient in web standards and technologies: HTML/XHTML, CSS, JavaScript
• Databases: Oracle 10g, 11g, 12c; MySQL
• Demonstrated ability in making sure uptime of solutions and ability to work on change requests and projects.