We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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Position Overview
- We are seeking a highly competent and commercially aware Business Compliance Manager to lead and strengthen our compliance capability and drive strategic alignment between regulatory frameworks and business operations.
- This role requires more than regulatory knowledge — it demands an individual who understands how the payment system truly works (mobile money, agency banking, switching, super-agent operations, etc.), and can translate complex compliance requirements into practical, business-friendly actions.
- The ideal candidate will be a confident communicator, a structured thinker, and a mentor — capable of driving high-quality outputs, timely advisories, and proactive compliance engagement across the organization.
Key Responsibilities
Regulatory and Business Landscape Mastery
- Maintain deep knowledge of local and international regulatory frameworks applicable to the payments ecosystem.
- Demonstrate a strong working understanding of the payments system, including mobile money operations, switching, agency banking, and other fintech models.
- Bridge regulatory frameworks with business realities, ensuring compliance strategies are commercially viable and operationally sound.
Regulatory Interpretation and Advisory
- Interpret circulars, guidelines, and policies from CBN, NDIC, FCCPC and other relevant regulators.
- Provide timely, well-structured compliance advisories and recommendations to business and management.
- Engage with regulators (especially CBN) on compliance-related matters to clarify positions or seek guidance where necessary.
Risk Management and Strategy
- Conduct compliance risk assessments across business units and products.
- Develop and drive the implementation of risk mitigation strategies, ensuring identified gaps are closed promptly.
- Proactively identify emerging risks and recommend forward-looking actions.
Stakeholder Engagement
- Collaborate effectively with other teams such as business, legal, product, and IT teams to align compliance objectives with business goals.
- Build strong relationships with external stakeholders, including regulatory bodies, consultants, and partners.
- Communicate compliance insights clearly and persuasively to both technical and non-technical audiences.
Policy Development and Implementation
- Draft, review, and update compliance policies, manuals, and operational frameworks.
- Drive the implementation and monitoring of compliance programs and the annual compliance plan.
- Ensure that compliance frameworks are embedded in day-to-day business operations.
Product Compliance Oversight
- Participate actively in the product development lifecycle to ensure regulatory compliance from design to deployment.
- Conduct periodic reviews of existing products and services to identify non-compliance and recommend corrective actions.
- Monitor the company’s digital platforms regularly to ensure adherence to approved regulatory standards.
Monitoring, Reporting, and Escalation
- Track business activities and transactions to detect irregularities or breaches.
- Prepare high-quality, insight-driven compliance reports for management and regulators.
- Escalate identified breaches promptly and follow up on remedial measures.
Training, Research, and Awareness
- Design and deliver robust compliance training programs that reflect operational realities and management perspectives.
- Conduct targeted research on emerging regulatory issues and industry trends.
- Promote a culture of compliance awareness and ownership across the organization.
Mentorship and Team Development
- Provide guidance and mentorship to junior compliance officers, helping them deepen their business and regulatory understanding.
- Review their deliverables to ensure clarity, structure, and strategic relevance.
- Model excellence, timeliness, and accountability in all compliance work.
Qualifications and Requirements
Education
- Bachelor’s degree in Law, Business Administration, Finance, Economics, or a related discipline.
- Relevant certifications such as DCP, CAMS, ICA, CCEP, or equivalent professional credentials are strong advantages.
Experience
- Minimum of 5 years’ experience in Compliance, Regulatory Advisory, or Risk management roles within Fintech, Payments, or Banking.
- Proven experience engaging directly with regulators, particularly CBN.
- Demonstrated ability to interpret regulatory frameworks in alignment with commercial and operational realities.
Skills and Competencies
- Deep understanding of the payments ecosystem and regulatory architecture.
- Strong strategic thinking and analytical skills.
- Excellent report writing, advisory, and presentation abilities — clear, structured, and impactful.
- Exceptional stakeholder management and communication skills.
- Strong organizational skills with a proven ability to deliver under tight deadlines.
- Proficiency in using compliance monitoring and reporting tools.
Personal Attributes
- Self-driven, proactive, and results-oriented.
- High attention to detail, precision, and follow-through.
- Professional integrity and sound judgment.
- Ability to mentor and build capability within a team.
- Resilient under pressure and adaptable to changing priorities.
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Role Summary:
- You will be responsible for maintaining accurate inventory records, monitoring stock levels, and coordinating with various departments to ensure efficient inventory management. Your attention to detail, strong organizational skills, and ability to work in a fast-paced environment will be key to your success in this role. fintech industry.
Responsibilities:
- Maintain accurate and up-to-date inventory records using inventory management software
- Monitor stock levels and anticipate demand to ensure timely replenishment of inventory
- Conduct regular inventory audits to reconcile physical stock with recorded quantities
- Identify and investigate inventory discrepancies, and take appropriate actions to resolve them
- Coordinate with the purchasing department to ensure timely procurement of inventory items
- Collaborate with the sales team to forecast inventory needs based on market trends and customer demand
- Analyze inventory data to identify slow-moving or obsolete items and propose appropriate actions, such as liquidation or promotions
- Implement and enforce inventory control procedures to minimize loss, damage, and theft
- Coordinate with the warehouse team to ensure proper storage, labeling, and handling of inventory items
- Generate regular reports on inventory levels, stock movements, and other relevant metrics for management review
Qualifications:
- Minimum of HND in business administration, supply chain management, or a related field (or equivalent work experience)
- Strong attention to detail and excellent organizational skills
- Proficient in using inventory management software and MS Office applications
- Ability to analyze data, identify trends, and make informed recommendations
- Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams
- Ability to work independently and manage multiple tasks simultaneously
- Knowledge of inventory control principles and best practices
- Prior experience in inventory control or supply chain management in a financial institution a plus
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Role Overview
- The CTO will serve as a key member of the executive team, responsible for building scalable, secure, and innovative fintech platforms that support business growth, regulatory compliance, and user satisfaction across all markets where PalmPay operates. This role requires a strong blend of strategic vision, people leadership, and deep technical acumen.
Key Responsibilities
Technology Leadership & Strategy
- Define and execute PalmPay’s technology vision, aligned with business goals and regional growth strategies
- Drive the architecture, infrastructure, and technical innovation across all products, including mobile apps, APIs, card systems, lending platforms, and agent networks
- Identify and integrate new technologies that enhance platform scalability, speed, security, and reliability
Engineering Leadership
- Lead, mentor, and scale a high-performing cross-functional engineering team (backend, frontend, DevOps, security, QA)
- Foster a strong culture of agility, innovation, and accountability
- Establish engineering best practices, code quality standards, and effective documentation across teams
Security, Compliance & Risk Management
- Oversee system security, fraud prevention mechanisms, and data privacy controls
- Ensure platforms comply with regulatory requirements across jurisdictions (e.g., CBN, NITDA, GDPR)
- Collaborate with internal audit, compliance, and legal teams to assess and mitigate technology risks
Infrastructure & Systems Architecture
- Lead decisions on cloud strategy, system design, CI/CD pipelines, and disaster recovery
- Oversee platform uptime, reliability, scalability, and performance SLAs
- Champion the adoption of modern microservices, containerization, and scalable API strategies
Cross-functional Collaboration
- Partner with Product, Risk, Operations, and Business Units to support product innovation and delivery
- Communicate technology plans, roadmaps, and risks to executive leadership and external stakeholders
- Evaluate and manage third-party technology vendors, platforms, and external integrations
Qualifications And Requirements
- Bachelor's or Master’s degree in Computer Science, Engineering, or a related field
- 10+ years of progressive leadership experience in technology roles, with at least 5 years in a senior engineering or CTO role
- Proven experience leading technology for a fintech, payments, or digital banking company in emerging markets
- Strong knowledge of:
- Cloud infrastructure (AWS, GCP)
- Mobile and web development frameworks
- APIs, microservices, and distributed systems
- Card/payment switching, settlement systems, or lending platforms
- Hands-on understanding of cybersecurity, DevOps, and modern data architecture
- Demonstrated ability to lead and scale large, diverse engineering teams across geographies
- Excellent communication, stakeholder management, and leadership skills
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Role Overview
Zonal Manager
Contractor shall work as a Zonal Manager to carry out the following responsibilities:
- The ZM makes decisions through company policies to promote its business standard in line with work ethics
- ZM assigns daily tasks to RMs and ensures the Job is done in line with our business policies
- ZM also oversees the RMs and other business operations within the cities and ensures all walk-in agents are attended to
- ZM works with other departments like IV/warehouse and sales teams to ensure all pos under after-sales are stored back in the warehouse and maintain compliance with our business rules
- Manage assigned projects and program components to deliver services in accordance with established objectives
Key Qualifications
Education & Experience
- Bachelor's Degree in Business Administration or any other related discipline.
- A minimum of 6 years' experience in the Fintech Industry
- Experience as a POS Support is an added advantage
Skills & Competencies
- Strong facilitation, coaching, and presentation skills
- Ability to assess training needs and translate them into impactful learning programs
- Excellent communication, interpersonal, and stakeholder management skills
- Strong project management and organizational abilities
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Role Overview
- The Talent Development Supervisor will play a critical role in shaping PalmPay’s learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth. This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.
Key Responsibilities
Learning Strategy & Program Development
- Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions
- Develop and manage training calendars, ensuring alignment with business objectives and employee career paths
- Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring)
- Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification
Implementation & Delivery
- Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills
- Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness
- Support onboarding and orientation programs to accelerate new hire integration
Talent & Leadership Development
- Drive career development initiatives, succession planning programs, and leadership pipeline building
- Support performance management processes by linking learning interventions with performance outcomes
- Manage mentoring and coaching initiatives across business units
Monitoring & Evaluation
- Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys
- Prepare periodic reports on talent development activities for HR leadership and senior management
- Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud)
People Leadership & Collaboration
- Supervise a small team of training officers/administrators, ensuring efficiency in program delivery
- Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy
- Act as an internal advisor on talent and organizational development best practices
Key Qualifications
Education & Experience
- Bachelor’s degree in human resources, Business Administration, Psychology, or related field (Master’s degree is an advantage)
- 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations
- Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred
- Proven track record of designing and implementing successful training programs
Skills & Competencies
- Strong facilitation, coaching, and presentation skills
- Ability to assess training needs and translate them into impactful learning programs
- Knowledge of e-learning platforms, LMS systems, and modern digital learning tools
- Analytical mindset with the ability to measure training effectiveness and ROI
- Excellent communication, interpersonal, and stakeholder management skills
- Strong project management and organizational abilities
- A growth mindset, with passion for people development and building learning cultures
Key Performance Indicators (KPIs)
- % of training programs delivered vs. planned
- Employee engagement and satisfaction with learning initiatives
- Improvement in employee performance post-training
- Leadership pipeline readiness and succession coverage
- Cost-effectiveness and ROI of training interventions
- Adoption and utilization rates of learning platforms
Compensation & Benefits
- Competitive salary and performance-based incentives
- Health and wellness benefits
- Career development opportunities, including certifications and global exposure
- Dynamic and inclusive work environment in a fast-growing fintech
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- The ideal candidate will be apt in building strong relationships with strategic merchants and will be able to identify needs and requirements to promote the organisation’s solution and achieve mutual satisfaction.
Duties and Responsibilities:
- Merchant Acquiring in all key sectors
- Engaging with corporate organisations to introduce them to our products
- Train merchants on the benefits of all products
- Solve related issues reported by merchants
- Continuously build merchant networks
- Setting goals and developing plans for business and revenue growth
- Foster and develop relationships with clients
- Have a good understanding of overall products and services and be able to advise others about them
Person Specification:
- Bachelor’s Degree, HND or its equivalent in Sales and Marketing or related fields.
- Minimum of 2 - 3 years of experience as a Merchant Acquisition Executive in Fintech, Agency Banking Firm, or Direct Sales Executive in a Commercial Bank, FMCG
- Previous achievements in the public and private sectors
- Comprehensive understanding of POS business and agency banking and merchant scenarios
- Strong marketing skills
- Strong customer/client engagement skills
- Must possess good negotiation and analytical skills
- A strong record of success within key account management, ideally within the fintech industry is a must
- Proficiency in all Microsoft Office applications
Other Skills:
- Extremely flexible, result-oriented, and hardworking with a strong track record of success
- Self-motivated and able to work independently to meet and exceed sales targets
- Proven experience in merchant acquisition is a plus
- Must possess excellent communication and interpersonal skills
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Role Overview
- The Talent Development Manager will play a critical role in shaping PalmPay’s learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth. This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.
Key Responsibilities
Learning Strategy & Program Development
- Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions
- Develop and manage training calendars, ensuring alignment with business objectives and employee career paths
- Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring)
- Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification
Implementation & Delivery
- Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills
- Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness
- Support onboarding and orientation programs to accelerate new hire integration
Talent & Leadership Development
- Drive career development initiatives, succession planning programs, and leadership pipeline building
- Support performance management processes by linking learning interventions with performance outcomes
- Manage mentoring and coaching initiatives across business units
Monitoring & Evaluation
- Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys
- Prepare periodic reports on talent development activities for HR leadership and senior management
- Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud)
People Leadership & Collaboration
- Supervise a small team of training officers/administrators, ensuring efficiency in program delivery
- Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy
- Act as an internal advisor on talent and organizational development best practices
Key Qualifications
Education & Experience
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field (Master’s degree is an advantage)
- 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations
- Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred
- Proven track record of designing and implementing successful training programs
Skills & Competencies
- Strong facilitation, coaching, and presentation skills
- Ability to assess training needs and translate them into impactful learning programs
- Knowledge of e-learning platforms, LMS systems, and modern digital learning tools
- Analytical mindset with the ability to measure training effectiveness and ROI
- Excellent communication, interpersonal, and stakeholder management skills
- Strong project management and organizational abilities
- A growth mindset, with passion for people development and building learning cultures
Key Performance Indicators (KPIs)
- % of training programs delivered vs. planned
- Employee engagement and satisfaction with learning initiatives
- Improvement in employee performance post-training
- Leadership pipeline readiness and succession coverage
- Cost-effectiveness and ROI of training interventions
- Adoption and utilization rates of learning platforms
Compensation & Benefits
- Competitive salary and performance-based incentives
- Health and wellness benefits
- Career development opportunities, including certifications and global exposure
- Dynamic and inclusive work environment in a fast-growing fintech
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About the job
- We’re seeking a dynamic and data-driven Head of User Growth to lead strategic initiatives aimed at growing PalmPay’s active user base. This role will focus on growth loops, referral programs, agent productivity, activation and reactivation funnels, and new user campaigns. You’ll work cross-functionally with product, marketing, BD, data, and engineering.
Key Responsibilities:
- Own and drive the user growth roadmap across wallet and wealth verticals
- Develop and execute data-backed strategies to acquire, activate, and retain users
- Identify high-impact growth loops (e.g. referrals, rewards, agents, influencers)
- Optimize new user funnels, including onboarding, KYC completion, and first transaction
- Design experiments to test new user incentives, campaigns, and messaging
- Collaborate with brand/marketing to craft compelling user propositions and in-app content
- Monitor key KPIs: DAU/WAU/MAU, CAC, retention, user LTV, and virality metrics
- Work with the data team to segment user types and personalize growth efforts
- Support expansion into new user segments and regions (e.g. students, agents, women, gig workers)
Requirements:
- 5+ years experience in growth, product, or performance marketing—preferably in fintech or e-commerce
- Strong analytical skills; mastery of growth metrics and experimentation frameworks
- Proven success leading user growth at scale (ideally 1M+ MAU products)
- Ability to thrive in a fast-paced, execution-first environment
- Bonus: SQL skills or familiarity with tools like Mixpanel, Amplitude, or Firebase
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Job Summary
- We are seeking a skilled and detailoriented Java Developer to support, enhance, and customize the out payment platform.The successful candidate will work closely with business stakeholders, solution architects, and QA teams to ensure the delivery of high-quality solutions that align with the business goals.
Key Responsibilities
- Design, develop, and maintain backend systems for the Nigerian payment business, ensuring system stability, and high performance
- Work with Business Analysts to translate requirements into functional and technical designs
- Address technical challenges in system development, ensure code quality and security, perform code reviews and optimizations
- Provide technical support and knowledge transfer to internal IT and support teams
- Ensure all development complies with change management, security, and regulatory standards
- Document all customizations, system workflows, and configuration changes
Qualifications & Experience
- Bachelor’s degree in Computer Science, Engineering, or related field
- Minimum of 5 years of experience in java backend development
- Proficiency in Java programming language, familiarity with Spring Boot framework, experience in microservices architecture is a plus
- Experience in database design and optimization, familiarity with relational databases (such as MySQL)
- Practical experience with technologies like message queues, caching, e.g., Kafka, Redis
- Familiarity with at least one RPC calling framework, with FeignClient being preferred, knowledge of GRPC, etc
- Strong object-oriented programming skills, familiar with common design patterns and principles, capable of breaking down and simplifying complex problems
- Strong problem-solving skills, ability to work in a fast-paced environment while maintaining high efficiency
- Effective communication skills and teamwork, capable of collaborating with team members from diverse backgrounds
Soft Skills:
- Strong analytical and problem-solving abilities
- Excellent communication and stakeholder engagement skills
- Ability to work independently and collaboratively in a cross-functional team
- Keen attention to detail and ability to deliver under tight deadlines
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- As a Business Developer on PalmPay’s Pay with Transfer team, you will play a key role in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.
Job Responsibilities:
- Prospecting and Identifying quality merchant/agent and Deployments of PWT account poster
- Educating the merchant on the benefit of the account and follow up
- Maintaining good relationship with merchant/agent
Qualifications:
- Minimum of OND
- Previous Sales experience
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- As a Business Developer on PalmPay’s Pay with Transfer team, you will be key in driving business growth by identifying new opportunities, identifying quality merchants, educating agents and merchants, and enhancing product adoption.
Job Responsibilities:
- Prospecting and identifying quality merchants/agents and Deploying PWT account poster
- Educating the merchant on the benefits of the bucket data business
- Maintaining good relationships with merchants/agents
Qualifications
- Minimum of OND
- Previous experience in Sales/customer-facing roles
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Description
- We’re looking for a Senior PR Manager with experience turning strategy into impactful stories across media, digital and owned platforms. In this role, you’ll play a key part in shaping how PalmPay is perceived - in the press, across our channels, and by the public and industry stakeholders.
- This is not a media buying role. We’re looking for someone who combines strong editorial judgment with hands-on execution - leading projects that bring our brand positioning to life through media outreach, content development, and cross-channel execution in coordination with the wider marketing team.
- You’ll also take ownership of PalmPay’s CSR strategy in Nigeria, managing the planning and execution of initiatives that align with our brand values and create real impact.
- This role is a full-time in-office role that reports to the Head of Marketing and Communications in Nigeria, and collaborates closely with the Global CMO and PR counterparts in other markets.
Key Responsibilities
- Brand & Thought Leadership Execution
- Develop and maintain a detailed forward-looking PR execution roadmap that translates PalmPay’s brand strategy into locally relevant initiatives and integrates with locally managed marketing channels
- Drive visibility of PalmPay’s brand narrative in Nigeria - highlighting our mission, impact and industry leadership - through proactive media placements and original content
- Lead local storytelling projects that support the global brand strategy, including testimonial videos, reports and case studies that showcase PalmPay’s impact and support global PR, investor and branding efforts.
- Ensure key PR moments are effectively captured and amplified across owned channels, working closely with the social media and content teams to bring media appearances and events to life
- Content Development & Channel Integration
- Write and edit high-quality PR content, including press releases, media kits, interview briefings, blog posts and social media copy
- Collaborate with internal teams to ensure consistent, on-brand messaging across PR, social, and marketing campaigns
- Own the end-to-end execution of cross-channel storytelling - from press to blog to social - ensuring PR content is adapted to suit each channel’s format, tone and audience, and scheduled effectively
- Maintain a library of core messaging, brand facts and visual assets to support campaigns, media engagement, and rapid response.
- CSR Strategy and Execution
- Own PalmPay’s CSR strategy and implementation in Nigeria, ensuring initiatives align with our company goals and social impact narrative
- Lead and project-manage CSR campaigns end-to-end - from planning and partner coordination to execution and amplification across PR and marketing channels
- Manage the CSR workstream within the PR team, ensuring clear timelines, deliverables, and cross-functional collaboration
- Media Relations & Reputation Management
- Maintain an active pulse on the media landscape and identify timely opportunities for PalmPay to contribute to relevant industry conversations
- Oversee media relations strategy and execution led by other PR team members, ensuring that all media-facing campaigns, events and press briefings align with PalmPay’s brand narrative and communication priorities
- Guide and review media content and messaging to ensure consistency, relevance, and alignment with broader storytelling objectives
- Support the team in monitoring brand reputation across media and social platforms, ensuring reputational risks are flagged and addressed in collaboration with compliance, customer support and leadership
- Team Collaboration & Stakeholder Alignment
- Act as the senior lead on brand storytelling within the PR team, supporting and guiding team members to elevate content quality and strategic coherence
- Work closely with the Head of Marketing & Communications in Nigeria to align PR efforts with national campaign priorities and broader business goals.
- Collaborate with the Global CMO and PR leads in other markets to ensure consistency and contribution to PalmPay’s international brand narrative
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Job Summary
- The Sales Operations Specialist will support the Business Development (BD) function by ensuring that performance tracking systems, incentive programs, and training support are effectively implemented and managed. This role works cross-functionally with BI, Training, and Business Development teams to enhance sales effectiveness, improve team accountability, and promote alignment with organizational objectives.
Key Responsibilities
- Implement and manage the reward and penalty system for the Business Development team, ensuring fair and transparent execution
- Collaborate with the Business Intelligence (BI) team to track and analyze BD team performance data
- Monitor performance trends and escalate concerns to Business Development Managers (BDMs) and Zone Managers (ZMs) for timely intervention
- Partner with the Training team to conduct onboarding and refresher sessions on BD policies and SOPs
- Track the implementation of policies and procedures, and provide actionable feedback to improve training effectiveness
- Support the coordination of strategic meetings for ZMs and BDMs; ensure timely documentation and circulation of meeting minutes
- Provide administrative and reporting support to ensure alignment between frontline teams and internal processes
Qualifications And Requirements
- Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field
- 2+ years of experience in sales operations, performance tracking, or a similar support function
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- We are looking to recruit an experienced Performance Management Supervisor. The ideal candidate will be responsible for developing, implementing, and managing performance management processes and initiatives within the organization. You will play a critical role in facilitating the ongoing assessment, feedback, and improvement of employee performance to support organizational goals and objectives. In addition, you collaborate with managers and HR business partners to ensure alignment between individual performance goals and overall business objective.
Responsibilities:
- Develop, implement, and oversee performance management policies, procedures, and systems to ensure consistency and fairness across the organization
- Collaborate with HR business partners and departmental managers to establish performance standards, goals, and expectations for each role
- Train managers and employees on performance management processes, including setting SMART goals, providing constructive feedback, and conducting performance evaluations
- Provide guidance and support to managers in addressing performance issues, identifying development opportunities, and implementing performance improvement plans
- Coordinate the annual performance review cycle, including scheduling, communication, and data collection
- Analyze performance evaluation data to identify trends, patterns, and areas for improvement, and provide actionable insights to leadership
- Partner with compensation and benefits teams to ensure alignment between performance ratings and rewards systems
- Stay abreast of industry best practices and emerging trends in performance management, and recommend enhancements to existing processes
- Conduct regular audits and quality checks to ensure the integrity and effectiveness of the performance management system
- Serve as a point of contact for employees seeking clarification or assistance with performance-related matters
- Maintain confidentiality and sensitivity in handling performance-related information and discussions
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Master's degree preferred
- Proven experience in performance management, talent management, or HR consulting preferably in a corporate environment
- In-depth knowledge of performance management principles, methodologies, and best practices
- Strong understanding of employment laws and regulations related to performance management
- Excellent communication and interpersonal skills, with the ability to build trust and credibility with diverse stakeholders
- Demonstrated ability to facilitate difficult conversations and resolve conflicts in a constructive manner
- Proficiency in HRIS (Human Resources Information System) software and other performance management tools
- Analytical mindset with the ability to interpret data, draw meaningful conclusions, and make data-driven recommendations
- Exceptional organizational skills, with the ability to manage multiple projects and deadlines simultaneously
- High level of professionalism, integrity, and discretion in handling confidential information
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About the job
- The Team Lead, Compliance Health Check will be responsible for overseeing regular and ongoing compliance assessments across all business units, and product lines to ensure continuous adherence to regulatory requirements, internal policies, AML/CFT/CPF standards, data privacy obligations, and operational integrity.
Key Responsibilities:
- Lead and coordinate all compliance health check activities across business lines
- Design the annual Compliance Health Check Plan aligned with the company’s risk-based compliance strategy
- Develop assessment tools, checklists, and control evaluation templates
- Review and validate reports prepared by team members before submission to management
- Escalate material compliance breaches or systemic control failures to the Chief Compliance Officer
- Liaise with regulators and auditors (External and Internal) during compliance reviews and inspections
- Provide training, mentorship, and technical guidance to the team
- Present quarterly health check summaries to the Risk and Compliance Committee.
Qualifications & Experience
- Bachelor’s degree in law, Finance, Accounting, or related field.
- Minimum of 6–8 years in compliance, risk management, or internal audit (preferably in banking or fintech)
- Strong knowledge of regulatory requirements, AML/CFT/CPF frameworks, and data protection laws
- Certifications such as CAMS, ICA, or CFCS are an advantage
- Excellent analytical, reporting, and stakeholder management skills.
- Strong negotiation and communication skills, both verbal and written
- Detail-oriented with a strategic approach to risk assessment
- Experience liaising with regulators, LEAs, and managing cross-functional teams
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- We’re looking for an Administrative Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate for this role should have a good understanding of business functions, good communication skills, good interpersonal skills and good organizational skills.
Duties & Responsibilities:
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations
- Manage schedules and deadlines
- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
- Monitor costs and expenses to assist in budget preparation
- Oversee facilities services, maintenance activities and tradespersons (e.g., electricians)
- Organize and take charge of other office activities (recycling, renovations, event planning etc.)
- Ensure operations adhere to policies and regulations
- Keep abreast of all organizational changes and business developments
- Provide Chinese/mandarin translation services between expats when needed
Requirements:
- Minimum of HND in business administration or related field
- 3-5 years administrative experience
- Familiarity with financial and facilities management principles
- Familiarity with creating administrative policies and procedures
- Very good understanding of office management processes
- Experience with financial and facilities management principles
- Proficiency in Microsoft Office (Especially Excel & PowerPoint)
- Critical thinking and problem-solving skills and an excellent team player
- Good time-management skills
- Great interpersonal and communication skills
- Experience of FINTECH will be an added advantage
- Ability to speak Chinese is an added advantage
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Role Overview
- The Senior Payroll Specialist will oversee and lead the full spectrum of payroll operations at PalmPay, ensuring precise and timely salary processing, strict statutory compliance, and continuous process optimization. The role demands a high degree of technical proficiency, data accuracy, and strategic collaboration with HR and Finance teams to enhance payroll governance and efficiency.
- The ideal candidate is a seasoned payroll professional with proven experience managing complex payroll systems within a fast-paced, multi-entity organization.
Key Responsibilities
Payroll Leadership & Operations
- Lead and manage end-to-end payroll processing for all business entities, ensuring timeliness, accuracy, and compliance
- Oversee payroll data validation, reconciliation, and authorization processes
- Supervise junior payroll or HR operations staff, providing mentorship and quality assurance
- Coordinate payroll cut-offs, month-end reporting, and inter-departmental communication to ensure smooth operations
Compliance & Regulatory Management
- Ensure full compliance with all Nigerian tax and labor laws, including PAYE, Pension, NHF, NSITF, and ITF remittances
- Liaise with government agencies, auditors, and regulators on payroll and statutory matters
- Monitor changes in tax or labor legislation and proactively adjust payroll systems and processes
Analytics & Reporting
- Generate and analyze payroll reports to support management decisions and financial planning
- Partner with Finance on payroll-related reconciliations, cost forecasting, and audit schedules
- Maintain comprehensive and secure payroll documentation in line with data protection standards
System Optimization & Process Improvement
- Drive automation initiatives to enhance payroll accuracy, reduce processing time, and improve employee experience
- Implement system upgrades, integrations, and process standardization across payroll and HRIS platforms
- Collaborate with HR and IT to optimize system performance and data integrity
Employee Experience & Support
- Provide expert-level guidance and resolution for complex payroll-related inquiries
- Advise employees and managers on compensation structures, deductions, and benefits interpretation
- Foster transparent and proactive communication on payroll policies and changes
Key Qualifications
Education & Experience
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field
- Minimum of 5–7 years of progressive payroll experience, with at least 2 years in a senior or supervisory capacity
- Demonstrated expertise in Nigerian payroll legislation, tax compliance, and multi-entity payroll management
- Advanced proficiency with payroll systems and HRIS (e.g., SAP, Oracle, Sage, PayDay)
- Experience in the financial services or fintech sector is a strong advantage
Skills & Competencies
- Excellent analytical and numerical aptitude with high attention to detail
- Strong leadership, communication, and stakeholder management skills
- Proven ability to handle confidential data with discretion and integrity
- Advanced Microsoft Excel and payroll reporting proficiency
- Strategic mindset with continuous improvement orientation
Key Performance Indicators (KPIs)
- 100% payroll accuracy and zero compliance breaches
- On-time payroll completion and statutory remittances
- Reduction in processing time through automation and optimization
- Positive employee feedback on payroll service delivery
- Audit readiness and accuracy of payroll documentation
Compensation & Benefits
- Competitive salary and performance-based incentives
- Pension and statutory benefits
- Comprehensive health and wellness coverage
- Career advancement and professional development opportunities
- Collaborative, innovative, and high-performance work culture
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- We’re looking for a creative and detail-oriented Graphics Designer with some UI/UX design experience to join our growing design team. The ideal candidate will develop visually engaging designs for both marketing and product-related projects, contributing to a consistent and appealing brand experience across all digital platforms.
Responsibilities
- Create visually compelling graphics for digital and print materials, including social media, websites, product marketing, and advertising campaigns
- Support UI/UX initiatives by designing simple user interface components and visual assets that align with product design guidelines
- Collaborate with marketing, product, and development teams to ensure brand consistency across all visual touchpoints
- Translate creative briefs and marketing objectives into engaging visual concepts
- Assist in improving user experience by applying design thinking principles in digital layouts and web/mobile visuals
- Maintain brand standards and ensure consistency in design and messaging
- Stay current with design trends, tools, and emerging technologies
- Manage multiple design projects while meeting deadlines
Required Skill Set
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects)
- Basic experience with UI/UX tools such as Figma, Sketch, or Adobe XD
- Strong understanding of color theory, typography, and visual hierarchy
- Good sense of layout and composition for both print and digital designs
- Excellent collaboration and communication skills
- Creative mindset with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
Must Haves
- Bachelor’s degree in Graphic Design, Fine Arts, Visual Communication, or related field
- 3–5 years of proven experience as a Graphics Designer (preferably in tech or fintech)
- Basic understanding of UI/UX principles and ability to design interface visuals
- Strong portfolio demonstrating creativity across multiple formats
- Team player with the ability to work independently when needed
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- We are looking for an experienced Test Development Engineer who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will play an important role in running quality assurance tests on software and hardware, applications, and devices. The ideal candidate will also be in charge of analyzing its effectiveness and ability to operate.
Senior Test Development Engineer Responsibilities:
- Responsible for connecting payment channels and conducting channel routing testing in Africa, ensuring fast and high-quality delivery of product requirements
- Responsible for designing channel docking interface test cases and executing interface tests, configuring mock platforms, and conducting functional testing of channel business links
- Independently responsible for project testing, promoting the standardization of research and development processes, connecting cross-team products, and promoting project research and development, testing, and online work by developers
- Track and locate online issues, follow up on repairs and verification, and develop quality prevention strategies to promote and implement them
- Collaborate with local technical teams to use testing tools to improve channel access testing efficiency
- Managing Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing
Senior Test Development Engineer Requirements:
- Bachelor’s degree or above in Computer Science or a related field
- More than 5 years of experience in Internet finance testing and development, with many years of experience in interface testing
- Familiar with common interface test tools, JMeter, Postman, YAPI, meter sphere, and other open source tool platforms, master interface test case design methods
- Familiar with Java, have the reading ability, understand HTTP/Dubbo, MQ, web architecture, familiar with SQL, MongoDB, and other databases, have testing experience in the payment finance industry is preferred
- Strong sense of responsibility, initiative, and accepting non-working time communication
- Bachelor's degree in computer science or related field, with at least 3 years of experience in app testing and development
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Summary About The Role And Purpose
- The role is for Senior Channel Support Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will play an essential role in ensuring that payments made by PalmPay customers or businesses are processed correctly and in good time. The ideal role holder will also be tasked with resolving any issues that arise with these transactions processing and availability of the payment channels as need arises. To ensure the smooth operation, monitoring, and support of all digital payment channels (e.g., Payin, Payout, funds transfers, POS, USSD, Mobile Wallet, Card, Agency Banking, etc.).
- The role involves real-time monitoring, issue escalation, incident management, performance analysis, and proactive communication with internal component teams and external partners to guarantee service availability, stability, transaction success, and customer satisfaction.
Job Responsibilities:
- Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services
- Provide Level 2 support for digital payment issues; escalate to relevant teams or service providers when necessary.
- Provide technical support in identifying, investigating, and resolving transaction-related issues.
- Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
- Ensure payment channels have a stable connection with the payment service providers and be available at all times to provide quick responses to any channel-related issue escalated internally or by external partners.
- Collaborate with the Product Management and Research & Development (R&D) teams to suggest/recommend new initiatives as well as optimizations of the payment channels performance to ensure improved customers’ experience.
- Track issues and work with component teams for timely resolution of downtimes on any of the payment services and/or channels.
- Analyze and interpret application logs and traces to identify failures and resolve the identified issues without breaching SLA.
- Taking up technical engagement with switches, partner banks, aggregators, and payment service providers.
- Support UAT and deployment of new channel features or integrations.
- Maintain a strong knowledge base and playbook for incident resolution
- Prepare daily/weekly/monthly reports on channel performance, costs, and incident logs.
Job Requirement:
- A minimum of a Bachelor’s or Higher National Diploma (HND) degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
- At least three - four (3 - 4) years of related experience are required.
- Strong understanding of digital payments ecosystem (cards, wallets, POS, USSD, payin/payout) and technically skilled to manage and support of digital payment solutions.
- Excellent understanding transaction process flow on different payment systems, especially, bills payment services, value added services (VAS), funds transfer systems, POS and card payment systems.
- Basic knowledge of ISO 8583 messaging.
- Hands-on experience with payment monitoring dashboards and incident management tools.
- Strong communication with stakeholder engagement management skills.
- Ability to work in shifts and handle 24/7 operations if required.
- Effective use of database querying languages and tools to develop queries/reports and analyze business process data is an added advantage.
- Advanced proficiency in problem-solving and analytical skills with attention to detail, interpreting transaction logs/traces/trends, ability to investigate and address application issues.
- Strong work ethics and service mentality with the ability to manage multiple tasks.
- Experience working with reporting tools (Excel, SQL, BI tools) is an advantage
Method of Application
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