Zonal Manager (POS Agent Support) at PalmPay

Role Overview
Zonal Manager
Contractor shall work as a Zonal Manager to carry out the following responsibilities:

• The ZM makes decisions through company policies to promote its business standard in line with work ethics
• ZM assigns daily tasks to RMs and ensures the Job is done in line with our business policies
• ZM also oversees the RMs and other business operations within the cities and ensures all walk-in agents are attended to
• ZM works with other departments like IV/warehouse and sales teams to ensure all pos under after-sales are stored back in the warehouse and maintain compliance with our business rules
• Manage assigned projects and program components to deliver services in accordance with established objectives

Key Qualifications
Education & Experience

• Bachelor's Degree in Business Administration or any other related discipline.
• A minimum of 6 years' experience in the Fintech Industry
• Experience as a POS Support is an added advantage

Skills & Competencies

• Strong facilitation, coaching, and presentation skills
• Ability to assess training needs and translate them into impactful learning programs
• Excellent communication, interpersonal, and stakeholder management skills
• Strong project management and organizational abilities