Senior L & D Specialist at PalmPay

Role Overview

• The Talent Development Manager will play a critical role in shaping PalmPay’s learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth. This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.

Key Responsibilities
Learning Strategy & Program Development

• Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions
• Develop and manage training calendars, ensuring alignment with business objectives and employee career paths
• Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring)
• Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification

Implementation & Delivery

• Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills
• Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness
• Support onboarding and orientation programs to accelerate new hire integration

Talent & Leadership Development

• Drive career development initiatives, succession planning programs, and leadership pipeline building
• Support performance management processes by linking learning interventions with performance outcomes
• Manage mentoring and coaching initiatives across business units

Monitoring & Evaluation

• Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys
• Prepare periodic reports on talent development activities for HR leadership and senior management
• Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud)

People Leadership & Collaboration

• Supervise a small team of training officers/administrators, ensuring efficiency in program delivery
• Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy
• Act as an internal advisor on talent and organizational development best practices

Key Qualifications
Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field (Master’s degree is an advantage)
• 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations
• Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred
• Proven track record of designing and implementing successful training programs

Skills & Competencies

• Strong facilitation, coaching, and presentation skills
• Ability to assess training needs and translate them into impactful learning programs
• Knowledge of e-learning platforms, LMS systems, and modern digital learning tools
• Analytical mindset with the ability to measure training effectiveness and ROI
• Excellent communication, interpersonal, and stakeholder management skills
• Strong project management and organizational abilities
• A growth mindset, with passion for people development and building learning cultures

Key Performance Indicators (KPIs)

• % of training programs delivered vs. planned
• Employee engagement and satisfaction with learning initiatives
• Improvement in employee performance post-training
• Leadership pipeline readiness and succession coverage
• Cost-effectiveness and ROI of training interventions
• Adoption and utilization rates of learning platforms

Compensation & Benefits

• Competitive salary and performance-based incentives
• Health and wellness benefits
• Career development opportunities, including certifications and global exposure
• Dynamic and inclusive work environment in a fast-growing fintech