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  • Posted: Feb 18, 2026
    Deadline: Not specified
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  • Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. The company has become an icon ...
    Read more about this company

     

    Customer Service Representative (Ticketing & Parcel Services)

    Responsibilities
    Transport / Passenger Services Duties

    • Check and confirm passenger payments for tickets and luggage.
    • Issue boarding passes to passengers.
    • Attend to ticket inquiries and resolve customer issues promptly.
    • Receive and process payments from passengers and cargo clients.
    • Keep accurate records of all payments and reconcile with the Finance team.
    • Make boarding announcements and communicate any delays or changes.
    • Respond to customer feedback within agreed timelines.
    • Communicate professionally with customers at all times (clear, polite, and error-free).
    • Follow up with relevant departments to resolve customer requests and complaints quickly.
    • Suggest better ways to improve customer service and operations.

    Logistics / Parcel Operations Duties:

    • Receive, track, and record all incoming parcels.
    • Ensure parcels are safely and properly stored.
    • Monitor and account for all parcel inventory.
    • Prepare regular parcel inventory and operational reports.
    • Ensure parcels are properly packaged to prevent damage.
    • Supervise loading, offloading, and storage of parcels.
    • Update parcel movements on the company tracking system in real time.
    • Report any delays or parcel issues immediately.
    • Coordinate drivers to ensure timely and efficient deliveries.

    Work schedule for this job role is as stated below:

    • 5:00am-1:30pm (morning shift)
    • 1:00pm-8:00pm (Afternoon shift)
    • Mondays to Sundays with one day off every week.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to GUO Transport Company Limited on forms.gle to apply

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