Customer Service Representative (Ticketing & Parcel Services) at GUO Transport Company Limited

Responsibilities
Transport / Passenger Services Duties

• Check and confirm passenger payments for tickets and luggage.
• Issue boarding passes to passengers.
• Attend to ticket inquiries and resolve customer issues promptly.
• Receive and process payments from passengers and cargo clients.
• Keep accurate records of all payments and reconcile with the Finance team.
• Make boarding announcements and communicate any delays or changes.
• Respond to customer feedback within agreed timelines.
• Communicate professionally with customers at all times (clear, polite, and error-free).
• Follow up with relevant departments to resolve customer requests and complaints quickly.
• Suggest better ways to improve customer service and operations.

Logistics / Parcel Operations Duties:

• Receive, track, and record all incoming parcels.
• Ensure parcels are safely and properly stored.
• Monitor and account for all parcel inventory.
• Prepare regular parcel inventory and operational reports.
• Ensure parcels are properly packaged to prevent damage.
• Supervise loading, offloading, and storage of parcels.
• Update parcel movements on the company tracking system in real time.
• Report any delays or parcel issues immediately.
• Coordinate drivers to ensure timely and efficient deliveries.

Work schedule for this job role is as stated below:

• 5:00am-1:30pm (morning shift)
• 1:00pm-8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.