Payment Assistant at Newedge Finance Limited

Job Summary

• Receive and process customer payments accurately and promptly.
• Contact customers to remind them of due and overdue payments.
• Follow up on outstanding payments through phone calls, SMS, email, or other approved channels.

Key Responsibilities

• Update payment records and customer information in the system.
• Reconcile payment transactions and report any discrepancies.
• Provide customers with payment information, account balances, and repayment schedules.
• Escalate unresolved payment issues or delinquent accounts to the appropriate team.
• Prepare daily, weekly, and monthly payment collection reports.
• Maintain accurate documentation of customer interactions and payment activities.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Support customer service by addressing payment-related inquiries and complaints professionally.

Requirements & Qualifications

• Minimum of SSCE.
• Previous experience in collections, loan recovery, customer service, banking, microfinance, financial services or credit control is an advantage.
• Proficiency in Microsoft Excel and loan management systems.

Required Skills:

• Strong communication and negotiation skills.
• Ability to handle difficult conversations and resolute conflicts professionally and tactfully.
• Knowledge of debt collection procedures and loan recovery processes.
• Good analytical and problem - solving skills.
• Attention to detail and accurate record - keeping.
• Proficiency in Microsoft Office and collection / CRM software.
• Ability to work under pressure and meet recovery targets.

Key Competencies:

• Customer relationship management.
• Time management.
• Report writing.
• Data analysis.
• Persuasion and communication.

Work Environments:

• Fintech companies.
• Loan agencies.
• Debt recovery firms.

Benefits

• KPI Bonus of N50,000 - N200,000
• Recovery / collection bonuses.
• Transport allowance.
• Performance incentives.