Customer Service Representative at Compovine Technologies

Responsibilities

• Communication Management: Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat platforms.
• Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints regarding billing, accounts, or product malfunctions.
• Order Processing: Assist clients with account creation, order placement, payments, refunds, and return authorizations.
• Data Maintenance: Document detailed logs of all customer interactions, transactions, and feedback within the company CRM system.
• Internal Escalation: Coordinate with specialized internal departments like tech support or payments to escalate complex issues.
• Product Expertise: Maintain an in-depth, up-to-date knowledge of all company offerings, policies, and Service Level Agreements (SLAs)

Qualifications

• Interested candidates should possess a Bachelor's Degree or HND with 3-10 years experience.