Business Compliance Manager (Payments & Fintech) at PalmPay

Position Overview

• We are seeking a highly competent and commercially aware Business Compliance Manager to lead and strengthen our compliance capability and drive strategic alignment between regulatory frameworks and business operations.
• This role requires more than regulatory knowledge — it demands an individual who understands how the payment system truly works (mobile money, agency banking, switching, super-agent operations, etc.), and can translate complex compliance requirements into practical, business-friendly actions.
• The ideal candidate will be a confident communicator, a structured thinker, and a mentor — capable of driving high-quality outputs, timely advisories, and proactive compliance engagement across the organization.

Key Responsibilities

Regulatory and Business Landscape Mastery

• Maintain deep knowledge of local and international regulatory frameworks applicable to the payments ecosystem.
• Demonstrate a strong working understanding of the payments system, including mobile money operations, switching, agency banking, and other fintech models.
• Bridge regulatory frameworks with business realities, ensuring compliance strategies are commercially viable and operationally sound.

Regulatory Interpretation and Advisory

• Interpret circulars, guidelines, and policies from CBN, NDIC, FCCPC and other relevant regulators.
• Provide timely, well-structured compliance advisories and recommendations to business and management.
• Engage with regulators (especially CBN) on compliance-related matters to clarify positions or seek guidance where necessary.

Risk Management and Strategy

• Conduct compliance risk assessments across business units and products.
• Develop and drive the implementation of risk mitigation strategies, ensuring identified gaps are closed promptly.
• Proactively identify emerging risks and recommend forward-looking actions.

Stakeholder Engagement

• Collaborate effectively with other teams such as business, legal, product, and IT teams to align compliance objectives with business goals.
• Build strong relationships with external stakeholders, including regulatory bodies, consultants, and partners.
• Communicate compliance insights clearly and persuasively to both technical and non-technical audiences.

Policy Development and Implementation

• Draft, review, and update compliance policies, manuals, and operational frameworks.
• Drive the implementation and monitoring of compliance programs and the annual compliance plan.
• Ensure that compliance frameworks are embedded in day-to-day business operations.

Product Compliance Oversight

• Participate actively in the product development lifecycle to ensure regulatory compliance from design to deployment.
• Conduct periodic reviews of existing products and services to identify non-compliance and recommend corrective actions.
• Monitor the company’s digital platforms regularly to ensure adherence to approved regulatory standards.

Monitoring, Reporting, and Escalation

• Track business activities and transactions to detect irregularities or breaches.
• Prepare high-quality, insight-driven compliance reports for management and regulators.
• Escalate identified breaches promptly and follow up on remedial measures.

Training, Research, and Awareness

• Design and deliver robust compliance training programs that reflect operational realities and management perspectives.
• Conduct targeted research on emerging regulatory issues and industry trends.
• Promote a culture of compliance awareness and ownership across the organization.

Mentorship and Team Development

• Provide guidance and mentorship to junior compliance officers, helping them deepen their business and regulatory understanding.
• Review their deliverables to ensure clarity, structure, and strategic relevance.
• Model excellence, timeliness, and accountability in all compliance work.

Qualifications and Requirements

Education

• Bachelor’s degree in Law, Business Administration, Finance, Economics, or a related discipline.
• Relevant certifications such as DCP, CAMS, ICA, CCEP, or equivalent professional credentials are strong advantages.

Experience

• Minimum of 5 years’ experience in Compliance, Regulatory Advisory, or Risk management roles within Fintech, Payments, or Banking.
• Proven experience engaging directly with regulators, particularly CBN.
• Demonstrated ability to interpret regulatory frameworks in alignment with commercial and operational realities.

Skills and Competencies

• Deep understanding of the payments ecosystem and regulatory architecture.
• Strong strategic thinking and analytical skills.
• Excellent report writing, advisory, and presentation abilities — clear, structured, and impactful.
• Exceptional stakeholder management and communication skills.
• Strong organizational skills with a proven ability to deliver under tight deadlines.
• Proficiency in using compliance monitoring and reporting tools.

Personal Attributes

• Self-driven, proactive, and results-oriented.
• High attention to detail, precision, and follow-through.
• Professional integrity and sound judgment.
• Ability to mentor and build capability within a team.
• Resilient under pressure and adaptable to changing priorities.