We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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The Sales Operations Specialist will support the Business Development (BD) function by ensuring that performance tracking systems, incentive programs, and training support are effectively implemented and managed. This role works cross-functionally with BI, Training, and Business Development teams to enhance sales effectiveness, improve team accountability, and promote alignment with organizational objectives.
Key Responsibilities
Implement and manage the reward and penalty system for the Business Development team, ensuring fair and transparent execution
Collaborate with the Business Intelligence (BI) team to track and analyze BD team performance data
Monitor performance trends and escalate concerns to Business Development Managers (BDMs) and Zone Managers (ZMs) for timely intervention
Partner with the Training team to conduct onboarding and refresher sessions on BD policies and SOPs
Track the implementation of policies and procedures, and provide actionable feedback to improve training effectiveness
Support the coordination of strategic meetings for ZMs and BDMs; ensure timely documentation and circulation of meeting minutes
Provide administrative and reporting support to ensure alignment between frontline teams and internal processes
Qualifications And Requirements
Bachelor’s degree in Business Administration, Sales, Operations Management, or a related field
2+ years of experience in sales operations, performance tracking, or a similar support function
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