Latest Jobs at MTN Nigeria

Reports To: Manager - Performance Marketing

Division: Marketing 

Mission:

• Plan and execute marketing initiatives that increase traffic, conversions, and overall e-commerce sales.
• Analyze channel performance and attribution data to prioritize spend toward the highest-yield audiences, products, and campaigns.
• Use analytics, customer insights, and performance tracking to continuously refine campaigns, targeting, and marketing ROI.

Description:

• Manage end-to-end performance tracking of mtn.ng and MTN eShop funnels, including data bundle purchases, device sales, broadband router orders, and online SIM requests, identifying friction points and quantifying revenue leakage per stage.
• Monitor transaction drop off diagnostics across mtn.ng and eShop payment flows, escalating technical failures impacting revenue.
• Design and run controlled A/B tests across mtn.ng landing pages, promotional campaign pages and eShop checkout flows to improve conversion rate and average order value.
• Coordinate structured tagging frameworks across GA4 for accurate attribution of web traffic, campaign performance, and completed purchases on mtn.ng and eShop.
• Lead optimization of paid media to mtn.ng acquisition journeys, ensuring seamless transition from campaign landing pages to eShop checkout and order confirmation flows.
• Analyze behavioral drop off between product page view, cart addition, and completed payment on eShop, identifying UX, pricing, or fulfilment barriers.
• Partner with Product and IT teams to define feature requirements for mtn.ng and eShop, including personalized device recommendations, cross-sell prompts, and bundle upsell logic.
• Build automated dashboards tracking daily gross merchandise value across eShop, device conversion rate, payment success rate, order fulfilment status, and campaign-linked revenue performance.
• Collaborate with Sales and Distribution teams to ensure alignment between online orders and dealer fulfilment capacity across regions.

Education:

• Bachelor’s degree in marketing, Business Administration, Economics, Statistics, Data Analytics, or Computer Science
• Additional certifications in Digital Marketing, E-commerce Management, or Data Analytics
• Training in web analytics tools (e.g., Google Analytics, Adobe Analytics)
• Courses or certifications in data analysis tools such as Excel, SQL, Power BI, or Tableau
• Knowledge of consumer behavior, digital marketing, and online retail operations
• APCON Certification
• Fluent in English

Experience:

3 – 7 years’ experience in an area of specialization; with experience working with others

• Experience analyzing online sales performance, website traffic, and customer behavior
• Hands-on experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce, Salesforce Commerce)
• Ability to track and optimize conversion rates, cart abandonment, and customer journeys
• Experience working with digital marketing teams on campaigns, promotions, and product launches
• Strong background in data reporting, dashboard creation, and performance insights
• Experience with A/B testing and optimization of online user experience
• Ability to translate data insights into business recommendations that improve revenue and customer acquisition

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Reports To: Manager - Digital Marketing Brands

Division: Marketing

Mission:

• Ensure consistent and compelling brand presence across MTNN social platforms by creating and publishing content that communicates the brand’s values, campaigns, and key messages.
• Build and nurture relationships with customers by responding to comments, managing conversations, and encouraging meaningful interactions that strengthen brand loyalty.
• Support marketing campaigns by amplifying key messages on social media, driving traffic to digital assets (websites, apps, landing pages), and supporting lead generation or product uptake.

Description:

• Develop and execute a platform-specific social media strategy across MTNN verified accounts on Facebook, X, Instagram, TikTok, and YouTube aligned to Net Subscriber Additions, Data Revenue growth, and MoMo adoption targets.
• Drive measurable traffic from social platforms to mtn.ng campaign landing pages and MTN eShop product pages, optimizing click-through rate and conversion performance.
• Conceptualize and implement digital-first engagement initiatives, including challenges, interactive polls, live sessions, and platform native trends tailored to Nigerian audiences
• Lead Always On content strategy that sustains daily engagement around lifestyle, youth culture, entertainment, football, music, and tech conversations relevant to MTN brand positioning.
• Design socially led conversation campaigns that stimulate user-generated content, advocacy, and peer amplification, particularly among Gen Z, Alpha, and youth segments.
• Collaborate with Media and Performance teams to integrate engagement campaigns with paid bursts while maintaining authenticity and platform relevance.
• Develop and maintain structured monthly content calendars aligned to product launches, fibre rollouts, device campaigns, and national promotional drives.
• Coordinate day-to-day management of all MTNN corporate social media accounts, ensuring response consistency, tone discipline, and brand alignment.
• Track and report both commercial impact and brand health indicators, including engagement growth, sentiment movement, and advocacy signals.

Education:

• A first degree in business-related or any social science discipline
• A postgraduate diploma in Marketing, Digital Marketing, Business Administration, or a related discipline will be an added advantage
• Relevant certification in Digital Marketing
• Fluency in English 

Experience:

3-7 Years experience which includes

• 2-3 years of experience in social media management
• Expertise in social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, Twitter, etc.) and tools (Hootsuite, Sprout Social, Buffer, etc.)
• Creative with a keen eye for content trends.
• Strong communication and Presentation skills

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Reports To: Manager - Finance Operations General Ledger.Finance

Division: Finance

Mission:

• To account for all company-wide Financial Operations activities (Fixed Assets, Carrier Operations, Revenue Management, Expenditure Operations, Business Support and General Ledger), support various divisions on financial issues and maintain commercial relationships with external stakeholders.

Description:

• Review relevant general ledger accounts (Income statement and Balance Sheet), the Age analysis of Balance Sheet accounts, relevant general ledger/sub- ledger accounts, reconciliation of weekly and monthly performance reports, relevant schedules and reports for accuracy and completeness in line with set accounting standards.
• Review and approve journal vouchers and other financial transactions for posting in ERP system
• Supervise the implementation of finance policies, processes and procedures and ensure strict adherence to established internal controls, MTN PPP’s, IFRS, IAS and GAAP.
• Work with Financial Operations Manager to prepare departmental budgets and provide support in daily unit administrative activities in line with the strategic objectives.
• Provide input into relevant management and board papers, review supporting documents/back up schedules to meet audit and regulatory requirements as well as analyse/interpret data to facilitate decision making.
• Ensure efficient optimisation of databases/systems and prompt resolution of all reconciling items.
• Monitor and report on key performance indicators in order to meet all month end reporting deadlines

Education:

• A first degree in any discipline, but a finance and management related degree is desirable.
• A professional accounting qualification (ACA, ACCA, CPA, CIMA).
• Fluent in English

Experience:

3-7 years’ experience which includes

• Experience working in a medium organization
• Experience in core accounting function
• Knowledge of Microsoft Office tools
• Experience in using an ERP system is desirable
• Experience in Finance functions in the telecommunications industry would be an added advantage

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Reports To: Manager - Customer Acquisition and Compliance South

Division: Sales and Distribution

Mission:

To collate and analyze SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn  intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to  Customer Acquisition Channel performance.

Description:

• Evaluate performance measured against SIM registration channel objectives  in the following areas:
• Trade Partner and Customer Acquisition AND compliance Partners
• • Walk-in-Centers
  • Mobile Lite 
  • Connect Stores and Connect Points
  • Other Sim Registration Agents (Pentagon).
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• End- to-end device life-cycle management, tracking, monitoring of device’ heartbeat, utilization and efficiency.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Support seamlessly, the end-to-end SIM Acquisition agent’s system up, training, onboardings and exit.
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
• Attend regulatory meetings at state level and share outcome with regional leadership

Education:

• First degree in Computer Science, Statistics, Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

3-7 years work experience which includes

• Minimum of 3 years’ experience in an area of specialization; with experience working with others
• Experience working in a medium organization:
• Project planning and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

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Reports To: Senior Manager - Corporate Transaction

Division: Corporate Services and Sustainability

Mission:

• To manage the company’s contractual arrangements regarding drafting, legality, structuring, fiscal efficiency, and compliance.

Description:

• Review legal cases, petitions and internal matters requiring legal input /perspective, consult with all relevant parties, advise on case/petition/legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
• Draft agreements and review all relevant documentation supporting contracts for authenticity and validity.
• Advise on company contracts related to supplier agreements and other commercial engagements.
• Supervise the update of automated systems for data/legal process maturity for all areas of commercial legal practice (Intellectual Property, Real Estate, Contracts, litigation).
• Supervise conduction of Due Diligence on companies
• Drafting and reviewing letters from the company to third parties
• Management of the Company’s property portfolio
• Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
• Conduct proactive prevention of litigation
• Ensuring legal processes and services are effective and efficient in line with company’s defined and approved design and rules. 

Education:

• LLB and BL
• LL.M  
• Fluent in English

Experience:

6 - 13 years’ straight experience in core legal work which includes:

• Minimum of 3 years’ experience in an area of specialization with experience in supervising/managing others
• Experience working in a medium to large organization
• Litigation and commercial law practice experience.
• Experience in contract drafting and negotiating complex transactions
• Experience in legal advisory, conflict management and dispute resolution, compliance and stakeholder engagement and management. 
• In-depth experience and understanding of the Nigerian legal framework
• Experience in management of property

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Reports To: Manager - Network Audit

Division: Internal Audit and Forensic Services

Mission:

• To perform information technology and network audits throughout MTNN.

Description:

• Identify, assess, and document risks associated with network infrastructure, including hardware, software, and communication protocols.
• Provide recommendations for mitigating identified risks and reducing the organization’s overall exposure to network-related vulnerabilities.
• Conduct thorough assessments of network infrastructure to ensure compliance with external regulations, security best practices and industry standards (e.g., ISO 27001, ISO 9001 etc).
• Effectively engage audit stakeholders end to end to ensure that the audit objectives are well communicated.
• Ensure that audit engagements are performed in line with Institute of Internal Audit methodology adopted by MTN Nigeria.
• Document relevant facts and information during an audit engagement to support testing of controls and conclusions; enabling independent reviewers follow the logic and methodology applied.
• Prepare audit report for each engagement performed. 
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
• Work with management to address audit observations and follow up to ensure the execution of management action plans and adequate risk mitigation. 
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics.
• Promote continuous improvement of the internal audit function.

Education:

• First degree in related discipline 
• Fluent in English 
• CISA, CIA or experience in internal audit function

Experience:

3 -7 years’ experience in an area of specialization in IT and/or Network Audit

• Experience working in a medium organization.
• Experience in internal audit function.

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Reports To: Senior Manager - Digital Marketing

Division: Marketing

Mission:

• Responsible for planning, executing, analyzing, and optimizing paid digital campaigns to drive measurable customer acquisition, measurable revenue growth, and marketing ROI.
• Develop and execute performance marketing strategies aligned with MTN’s commercial growth and customer acquisition objectives, ensuring accurate tracking, attribution, and continuous identification of growth opportunities across emerging platforms and tactics.
• Ensure efficient and data‑driven media investment by managing budgets and translating campaign performance data into commercially actionable insights that guide budget allocation, forecasting, and broader investment decisions.

Description:

• Manage the performance acquisition strategy across all digital channels with full accountability for subscriber growth, revenue contribution and customer acquisition cost efficiency
• Oversee implementation of server-side tracking, conversion APIs and event governance to ensure data integrity across web and app ecosystems
• Lead creative performance optimization frameworks in collaboration with content and video teams using engagement decay curves and fatigue modelling
• Align performance marketing objectives with product, ecommerce and fintech teams to ensure campaign offers are commercially viable and operationally executable
• Identify and mitigate fraud risks, invalid traffic and attribution manipulation through monitoring tools and anomaly detection systems
• Ensure strict compliance with MTN data governance, privacy policies and regulatory advertising standards across all campaigns
• Manage rapid testing pipelines to validate new channels, bidding strategies and targeting structures before full scale deployment
• Collaborate with IT and data teams to ensure seamless integration and data flow across marketing platforms, improving customer insights and campaign effectiveness.
• Oversee the end-to-end coordination of digital media deployments, product launches, and re-launches, ensuring alignment with MTN's digital strategy.
• Develop and implement work plans for digital marketing campaigns, ensuring they are in line with the overall media and marketing strategy.
• Prioritize tasks and manage multiple projects to meet deadlines and maintain the quality and effectiveness of digital marketing initiatives.

Education:

• A first degree in business-related or any social science discipline
• A postgraduate diploma in Marketing, Digital Marketing, Business Administration, or a related discipline will be an added advantage
• Certifications in Digital Marketing, Google Ads, Analytics, or similar platforms
• Knowledge of data analysis tools such as Excel, SQL, Power BI, or Tableau
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Strong experience managing performance marketing campaigns across paid search, paid social, display, and programmatic channels
• Proven ability to drive customer acquisition, conversions, and revenue growth through digital channels
• Hands-on experience with campaign optimization, bidding strategies, and budget allocation
• Experience with marketing analytics, attribution models, and performance reporting
• Experience working with marketing agencies, media partners, and internal stakeholders
• Ability to lead A/B testing, experimentation, and continuous optimization
• Experience collaborating with content, creative, product, and technology teams to improve digital performance
• Strong capability to translate campaign data into actionable insights that improve business results

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Reports To: Senior Manager - PMO and Portfolio Management

Division: Information Technology

Mission:

• To plan and manage the effective execution of IT projects in line with the needs of all business units in the organization and MTNN strategic business plan.

Description:

• Carry out feasibility studies in new business initiatives and develop project charter, identifying project scope, expectations, objectives, risks, approach and deliverables with senior management and stakeholders, to support business goals.
• Develop detailed work plans and identify project deliverables and ensure all projects are well defined in terms of detailed project deliverables, milestones, and time frames.
• Deploy and manage resources effectively for the successful execution of IS projects, securing the release of project required resources including project staff and financial resources.
• Review issues and problems in relation to projects, deal with vendors and administer contracts and identify project risks, as well as recommend actions to mitigate risks.
• Assist in evaluating, tracking and managing the development and performance of team members, to ensure productivity and achievement of business results.
• Close out project ensuring all resources are accounted for and released appropriately.
• Compile lessons to learn for use by project teams in execution of on-going and future projects and participate in post project delivery review.

Education:

• First degree in Computer Sciences / Information Technology/ Social Sciences 
• MBA is an added advantage 
• PMP, PRINCE2 or DASM, PMI-ACP Certified
• Fluent in English language

Experience:

6-13 years’ experience which includes:

• Minimum of 4 years’ experience in supervising/managing others
• Experience working in a medium-to-large multinational organization.
• formal project management experience in a telecommunications business environment (Fintech, Start-ups , Customer care & billing systems (CC&BS) or an Enterprise Resource Planning (ERP) systems environment etc)
• Proven experience in Managing large scale digital projects and solutions across complex, trans-national, cross-Functional program and channels.
• Experience of facilitating, project coordination and managing expectations across internal, 3rd party and/or client teams according to project requirements and work streams from kick off to deployment. 
• Risk management exposure prior to and during the project execution, managing risks within project timelines, budgets, and quality

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Reports To: Senior Manager - Core Transmission Planning

Division: Network

Mission:

• To provide strategic and supervisory role for cost effective design, planning and improvement of core transmission backhauls through the Metro, Backbone & Switch centers including Core Fiber Infrastructure planning and scope of work for deployment. These are aimed towards the achievement of MTNN’s annual network rollout objectives, Internet gateway IGW & IPMPLS inter-regional backhaul links and capacity expansions, Enterprise business capacity wholesales and provide resilience for the sustainability of the network.

Description:

• Plan resources, defining responsibilities for each team member to provide LLD scope of work for deployment.
• Conduct design review and documentation and follow up on outstanding items.
• Manage documentation process, ensuring completeness and easy referral to documents.
• Manage the design and planning of optical transmission across the national Fiber backbone & metro networks.
• Responsible for overall core capacity shaping and transmission bandwidth management of Optical Network, Lambda expansion & optimization.
• Ensure network redundancy and resilience plans to sustain reliable core network.
• Accountable for the architectural and design to the develop of the Fibre Core Network and supporting Infrastructure environment
• Manage processes and procedures to ensure conformance to best practices and to identify opportunities for improvements.
• Review and provide monthly reports on national transmission capacity and provide solution to alleviate constraints.
• Support Network Operation during emergency with urgent plan solution to revive the network during severe traffic impacting failures
• Carry out technology evaluation and equipment forecast and ensure adequate tools and resources are available for transmission core planning activities.
• Drive and ensure the timely provision of transmission core infrastructure, capacity, and other dependencies to support the nominal network rollout objectives.
• Ensure that there is proper documentation of transmission core topology.
• Ensure/Maintain as accurate as possible: configurations/database records of the national transmission core topology, infrastructure, and capacity.

Education:

• First degree in Elect/Elect, Computer Sc./Engineering 
• Fluent in English

Experience:

6 - 13 years’ experience which includes:

• Good understanding of Metro and Backbone Optics transmission
• Experience in capacity dimensioning and service planning/integration.
• Excellent Knowledge in Planning & Designing of Fiber Metro and Backbone Infrastructure Networks with Scope of work (SOW) for fiber deployment.
• Experience in MapInfo/Spatial net/GIS Tools/AutoCAD will be useful
• Experience in the various transmission technologies such as SDH, OTN, DWDM, IP/MPLS, Carrier Ethernet and so on
• Good knowledge of BOQ and BOM
• High Proficiency in Excel and PowerPoint Usage

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Reports To: Senior Manager - Sales and Trade Development Kaduna

Division: Sales and Distribution

Mission:

• To promote MTN brand and deliver on monthly sales target and other expectations as required by the division.
• To lead and manage a team of Sales Representatives, Mobilize Consultants, Field Support Agents, and SRAA

Description:

• Ensure increase in sales/activations and product penetration by ensuring brand visibility within territory.
• Review channel operations and stock levels and ensure proper stock management in channel in order to meet customer demands.
• Coach and train direct reports to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and increase product knowledge, as well as identify developmental opportunities for team members.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
• Build and maintain relationships with dealers, participate in organizing channel distributor forums and events to enhance business relationship.

Education:

• A first degree (B.Sc. or HND) in any Social Science degree or related course
• Minimum of 3 years post degree
• Fluent in English

Experience:

3-7 years’ experience in an area of specialization; with experience in supervising others

• Experience working in a medium organization 
• Experience using data mining tools
• Telecoms experience would be an added advantage

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The Coordinator, NES Regional is responsible for managing a team of Customer Service Engineers (CSEs) to ensure the smooth operations, performance, and service quality of MTN Enterprise and FTTH Solutions within the assigned region. The role oversees service performance, drives vendor governance, resolves critical incidents, manages network expansion activities, and ensures adherence to operational standards and SLAs.

Responsibilities

• Manage the daily operations and performance of Enterprise and FTTH services in the region.
• Supervise Customer Service Engineers and oversee Managed Service Vendors/TowerCo activities.
• Ensure timely resolution of incidents within contracted SLAs.
• Provide high-level support to resolve critical service performance issues.
• Drive problem management to eliminate recurring faults and enhance service quality.
• Maintain accurate documentation and ensure updates of all Enterprise and FTTH service records and network integrity data.
• Oversee network expansions, migrations, modernization, and optimization activities across the region.
• Collaborate with cross-functional teams in planning, implementation, and support for Enterprise and FTTH services.
• Liaise with customers, internal stakeholders, and vendors on technical service performance matters.
• Provide operational insights using analytics from performance, vendor, and field reports.
• Review and validate vendor submissions including reports, PFIs, and invoices.
• Coach and train team members to improve capability and performance.
• Maintain effective relationships with vendors, government agencies, and key partners.
• Ensure compliance with security, safety, and operational standards across all service touchpoints.

Qualifications

• First degree in Engineering, Computing, or an equivalent IT certification.
• Knowledge of IP/MPLS 
• 3–7 years of experience in telecommunications engineering and GPON Technology
• Skilled in and data analysis / analytics tools such as Excel, Power BI, and SQL.
• Competent in vendor management, planning and organizing, preventive/routine/emergency performance management,, communication, and telecommunications business processes.

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Reports To: Manager - Industrial Relations and Support Services

Division: Human Resources

Mission:

• To advise, guide and support managers with all matters relating to employee relations
• Effective case management of people related issues such as: disciplinary procedures, grievance, and absence management.  
• Developing effective relationships with the business to promote good employee relations across the organisation.
• Monitoring trends in employment practices and advising on appropriate proactive action.

Description:

• Industrial Relations (IR)
• • Serve as primary liaison with trade unions and employee representatives.
  • Support negotiation of Collective Bargaining Agreements (CBAs).
  • Participate in collective bargaining meetings and dispute resolution sessions.
  • Interpret and implement agreed CBA provisions.
  • Monitor compliance with labour regulations and industrial agreements.
  • Prepare documentation for mediation, arbitration, or industrial court matters where necessary.
  • Track and analyze industrial climate indicators (grievances, disputes, union trends, strike risks).
  • Manage union communications with professionalism and neutrality.
• Employee Relations (ER)
• • Facilitates MTNN Value Champion (VC) governance and engagement by tracking monthly regional engagement sessions in line with the VC charter and frameworks.
  • Advise management on disciplinary procedures, grievance handling, and workplace investigations.
  • Support investigations into misconduct, harassment, bullying, and policy violations.
  • Draft disciplinary notices, infraction charge advise/notice and all other documentations relating to the disciplinary process.
  • Ensure due process and procedural fairness in all employee-related matters.
• Compliance & Risk Management
• • Ensure compliance with Nigerian labour laws including, Labour Act, Trade Unions Act etc. as well as other relevant case law and Industrial Court precedents.
  • Review and update HR policies to align with evolving regulations.
  • Conduct internal audits on employee relations compliance.
  • Support litigation management in collaboration with Legal.
  • Deep understanding of Nigerian Labour Act, Trade Unions Act, NICN processes.
  • Ability to interpret legal provisions and apply them operationally.
• Conflict Resolution & Workplace Mediation
• • Provide advisory support in mediation of disputes between employees and management.
  • Facilitate resolution of team-level conflicts before escalation.
  • Provide advisory support during restructuring, redundancy, or role changes.
  • Support change management initiatives to minimize industrial disruption.
• Advisory to Leadership
• • Provide strategic advice to business leaders on workforce risk exposure.
  • Prepare ER/IR dashboards and reports for executive review.
  • Identify early warning signals of employee dissatisfaction or union agitation.
  • Coach line managers on handling difficult employee conversations.
• Documentation & Reporting
• • Maintain accurate records of; disciplinary cases, grievances, union engagements, industrial disputes etc.
  • Prepare reports for regulatory bodies when required.
  • Develop trend analysis reports for HR leadership.
  • Maintain records of all industrial and employee relations events and activities.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others.
• Experience working in a medium organization