Advisor - Employee and Industrial Relations at MTN Nigeria

Reports To: Manager - Industrial Relations and Support Services

Division: Human Resources

Mission:

• To advise, guide and support managers with all matters relating to employee relations
• Effective case management of people related issues such as: disciplinary procedures, grievance, and absence management.  
• Developing effective relationships with the business to promote good employee relations across the organisation.
• Monitoring trends in employment practices and advising on appropriate proactive action.

Description:

• Industrial Relations (IR)
• • Serve as primary liaison with trade unions and employee representatives.
  • Support negotiation of Collective Bargaining Agreements (CBAs).
  • Participate in collective bargaining meetings and dispute resolution sessions.
  • Interpret and implement agreed CBA provisions.
  • Monitor compliance with labour regulations and industrial agreements.
  • Prepare documentation for mediation, arbitration, or industrial court matters where necessary.
  • Track and analyze industrial climate indicators (grievances, disputes, union trends, strike risks).
  • Manage union communications with professionalism and neutrality.
• Employee Relations (ER)
• • Facilitates MTNN Value Champion (VC) governance and engagement by tracking monthly regional engagement sessions in line with the VC charter and frameworks.
  • Advise management on disciplinary procedures, grievance handling, and workplace investigations.
  • Support investigations into misconduct, harassment, bullying, and policy violations.
  • Draft disciplinary notices, infraction charge advise/notice and all other documentations relating to the disciplinary process.
  • Ensure due process and procedural fairness in all employee-related matters.
• Compliance & Risk Management
• • Ensure compliance with Nigerian labour laws including, Labour Act, Trade Unions Act etc. as well as other relevant case law and Industrial Court precedents.
  • Review and update HR policies to align with evolving regulations.
  • Conduct internal audits on employee relations compliance.
  • Support litigation management in collaboration with Legal.
  • Deep understanding of Nigerian Labour Act, Trade Unions Act, NICN processes.
  • Ability to interpret legal provisions and apply them operationally.
• Conflict Resolution & Workplace Mediation
• • Provide advisory support in mediation of disputes between employees and management.
  • Facilitate resolution of team-level conflicts before escalation.
  • Provide advisory support during restructuring, redundancy, or role changes.
  • Support change management initiatives to minimize industrial disruption.
• Advisory to Leadership
• • Provide strategic advice to business leaders on workforce risk exposure.
  • Prepare ER/IR dashboards and reports for executive review.
  • Identify early warning signals of employee dissatisfaction or union agitation.
  • Coach line managers on handling difficult employee conversations.
• Documentation & Reporting
• • Maintain accurate records of; disciplinary cases, grievances, union engagements, industrial disputes etc.
  • Prepare reports for regulatory bodies when required.
  • Develop trend analysis reports for HR leadership.
  • Maintain records of all industrial and employee relations events and activities.

Education:

• First degree in any related discipline 
• Fluent in English

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others.
• Experience working in a medium organization