Latest Jobs at Alan & Grant

Job Summary

• The Reservations Manager will oversee all aspects of the reservations process Estate, ensuring a seamless and professional experience for guests.
• This individual will be responsible for managing the reservations team, optimizing booking systems, and collaborating with other departments to deliver exceptional customer service while maximizing occupancy and revenue.

Key Responsibilities

• Reservation Management:
• Manage all reservations, ensuring accuracy in bookings, cancellations, and modifications.
• Monitor room inventory and availability to optimize revenue opportunities.
• Implement strategies to improve booking conversions and reduce cancellations.

Team Leadership:

• Train, mentor, and manage the reservations team to maintain high performance and professionalism.
• Develop and maintain standard operating procedures (SOPs) for the reservations department.
• Foster a culture of excellence and collaboration within the team.

Guest Relations:

• Respond promptly to guest inquiries and special requests, ensuring a personalized and exceptional experience.
• Handle escalations or complaints regarding reservations in a professional manner.
• Liaise with guests to promote additional services such as golf packages, dining experiences, and wellness offerings.

System and Reporting:

• Oversee the use and maintenance of the property’s reservation systems and ensure the team is proficient in its use.
• Generate and analyze reports on bookings, occupancy rates, and revenue trends to support decision-making.
• Identify opportunities to improve efficiency and accuracy in the reservation process.
• Update Group Sheets and all reporting systems on a daily and weekly basis.

Revenue Optimization:

• Work closely with the Sales and Marketing teams to implement pricing strategies and promotions.
• Ensure compliance with rate structures, corporate agreements, and discounts.
• Monitor competitor pricing and market trends to maintain a competitive edge.

Collaboration:

• Partner with the Front Office, Housekeeping, and Food & Beverage teams to ensure smooth operations and guest satisfaction.
• Support marketing campaigns by promoting packages and special events during the reservation process

Requirements

• Bachelor’s degree in Hospitality management, Business Administration, or related field.
• Minimum of 3 years of experience in a similar role, preferably in a luxury resort or hospitality setting.
• Proficiency in reservation systems and property management software (e.g., Opera, Amadeus, or similar).Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of revenue management principles and practices.
• Attention to detail and a commitment to accuracy.
• Customer-concentric mindset with a passion for delivering memorable guest experiences.
• Flexibility to adapt to a dynamic and fast-paced environment

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Key Responsibilities

Accounts & Bookkeeping

• To organize, co-ordinate and oversee the Accounts unit.
• To ensure that adequate accounting records are kept in the office.
• To ensure that all financial transactions are properly recorded and accounted for.

Finance

• To liaise with banks/investors to source for funds
• Provide financial management advise, analysis and forecast.
• Prioritize the payment of expenditures that affect revenue generation.

Cost Management

• Eliminate Stock-Out and ensure efficient Stock levels are maintained.
• Monitor each revenue source and ensure zero downtime.
• Effective support to operations to close out issues that might affect revenue

Requirements

• Accounting/Finance degree
• Proven experience with cost control, internal control &Audit
• ICAN chartered
• Minimum of 7 years' leadership experience
• Strong analytical and problem-solving skills

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Key Responsibilities

Sales Strategy & Execution:

• Develop and implement a comprehensive sales strategy to achieve hotel revenue goals.
• Identify new business opportunities and manage sales channels, including corporate accounts, event planners, and travel agents.

Marketing & Brand Development:

• Create, implement, and manage marketing campaigns, including digital, social media, and print, to promote the hotel's services and amenities.
• Manage the hotel's online presence, including website content and social media platforms, ensuring alignment with the brand image

Client Relations & Networking:

• Build and maintain strong relationships with current and prospective clients to ensure repeat and referral business.
• Attend industry events, trade shows, and networking functions to represent the hotel and secure new business.

Revenue Management & Reporting:

• Collaborate with the revenue management team to develop and implement pricing strategies that maximize revenue while maintaining competitiveness.
• Monitor and analyze sales performance and market trends, adjusting strategies as needed.

Team Management:

• Lead and manage the sales and marketing team, providing guidance, training, and support to achieve department goals.
• Set individual sales targets for team members and regularly review their performance.

Requirements

• Degree in Marketing, Business Administration and other related fields
• Minimum of Five (5) years working experience in similar role, hotel experience Mandatory.
• Proficient in the use of Opera & other related software for effective marketing communications & operations
• Strong sales skills with a deep understanding of market trends and customer needs.
• Skilled at closing deals and handling negotiations with corporate clients, travel agents, and event planners to maximize revenue.
• Understanding of key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR) to assess business performance.
• Strong leadership, interpersonal, and communication skills

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Job Summary

• We are seeking a highly motivated and customer-focused Van Sales Representative to manage a designated route, selling our products to existing and new customers.
• The successful candidate will be responsible for building strong relationships, identifying new sales opportunities, and driving sales growth.

Key Responsibilities:

• Manage and develop a designated route, visiting existing customers and identifying new sales opportunities.
• Sell products to customers, negotiate prices, and close sales deals.
• Build and maintain strong relationships with customers, understanding their needs and providing excellent customer service.
• Process sales orders, manage inventory, and ensure timely delivery of products to customers.
• Promote products, services, and promotions to customers, and provide product demonstrations and training as required.
• Analyze sales data, identify trends, and provide insights to management to inform sales strategies.
• Maintain accurate records, including sales reports, customer interactions, and inventory management

Requirements

• Minimum of 2 years of sales experience, preferably in FMCG
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Strong negotiation and closing skills.
• Ability to work independently, with minimal supervision, and as part of a team.
• Valid driver's license and a clean driving record.
   

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Key Responsibilities

Security Strategy & Planning:

• Develop and implement comprehensive security strategies, policies, and procedures to safeguard hotel guests, staff, and assets.

Team Leadership & Development:

• Recruit, train, supervise, and evaluate security personnel. Ensure that all security staff are well-trained in emergency response, conflict resolution, and use of security equipment.

Risk Management & Assessments:

• Conduct regular risk assessments to identify potential security threats. Develop and implement appropriate preventive measures.

Surveillance & Monitoring:

• Oversee the installation and maintenance of security equipment such as CCTV, alarm systems, and access control systems. Monitor surveillance footage and investigate suspicious activities.

Emergency Response & Crisis Management:

• Create, update, and test emergency response and evacuation plans. Lead crisis management during security incidents, ensuring timely communication and resolution.

Safety Protocols & Compliance:

• Ensure the hotel complies with local, state, and federal safety regulations. Work closely with the HR and legal departments to ensure adherence to safety and security laws.

Collaboration with Authorities:

• Liaise with local law enforcement, fire departments, and other emergency services. Assist with investigations and provide support in cases of criminal activity or emergencies on hotel premises.

Incident Reporting & Investigation:

• Investigate incidents, breaches, or security threats. Maintain detailed records of incidents and generate reports for management.

Guest and Staff Safety Education:

• Organize and lead safety drills for staff and guests. Educate staff on security policies and procedures to ensure they know how to respond in emergency situations.

Budgeting & Resource Management:

• Manage the security department budget, ensuring cost-effective use of security resources. Identify and procure necessary equipment and technology to enhance hotel security

Requirements

• Bachelor's degree in security management, law enforcement, or a related field. (Relevant experience may be considered in lieu of a degree.)
• Experience in Law Enforcement – The Nigerian Police is preferred.
• Minimum of 5-7 years of security management experience, preferably in a hospitality or hotel environment.
• Strong knowledge of security systems, surveillance equipment, and risk management.
• Excellent leadership, communication, and interpersonal skills.
• Certification in security management (e.g., Certified Protection Professional - CPP) is an advantage.
• Familiarity with local, state, and federal laws related to safety and security, including health and safety regulations, privacy laws, and hotel industry standards.