Our client is seeking an Order Packer to accurately pick, pack, label, and prepare customer orders for dispatch while ensuring minimal errors and strict adherence to fulfilment procedures.
Key Responsibilities
- Receive verified order sheets from the Fulfilment Admin
- Pick, count, and verify products according to each order
- Tick and confirm items as they are packed
- Properly pack, seal, and label parcels for dispatch
- Sort and separate completed orders by courier type
- Maintain an accurate daily packing log, including:
- Total number of orders packed
- Courier-wise breakdown
- Promptly report any discrepancies or shortages before packing continues
Qualifications
Educational & Professional Requirements
- Minimum of SSCE (WAEC, NECO, or NABTEB)
- 0–2 years’ experience in warehouse operations, packing, dispatch, or production roles is an advantage
- Prior experience handling order picking, counting, or packaging in a retail, e-commerce, FMCG, or warehouse environment is desirable
- Ability to read and understand basic order sheets or packing lists
- Willingness to work in a fast-paced, target-driven environment
- Previous experience working with courier dispatch or logistics teams is an added advantage
- Physically fit and able to stand for extended periods and handle repetitive tasks
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The Fulfillment Admin (Control & Documentation) is responsible for ensuring all customer orders are accurately processed, properly documented, and verified before packing begins. The role focuses on order control, reconciliation, courier categorization, and tracking accuracy to support efficient fulfillment operations.
Key Responsibilities
Qualifications
- Minimum of OND in Business Administration, Logistics, Supply Chain Management, or a related discipline
- HND or Bachelor’s degree is an added advantage
- 0–2 years’ experience in an administrative, logistics, warehouse, dispatch, or e-commerce fulfillment role
- NYSC completion or exemption is an advantage (where applicable)
- Prior experience handling order processing, reconciliation, documentation, or dispatch coordination is desirable
- Basic familiarity with e-commerce platforms (e.g., Shopify) or willingness to learn on the job
- Working knowledge of courier and dispatch operations in Nigeria (e.g., DHL, GIG, local dispatch riders) is an advantage
- Basic proficiency in Microsoft Excel or Google Sheets for daily reporting and reconciliation
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Our client is seeking a Customer Support Officer to manage all customer communication from order confirmation to final delivery, ensuring clarity, reassurance, timely resolution, and a consistently high-quality customer experience.
The Customer Support Officer serves as the primary point of contact between the company and its customers. This role handles inquiries, complaints, delivery coordination, and post-purchase communication while maintaining accurate records and safeguarding brand trust.
Key Responsibilities
Customer Communication
Respond promptly and professionally to customer inquiries via:
- Instagram and other social media DMs
- Email
- Phone calls
Provide accurate product information and real-time order status updates
Assist customers with:
- Order placement
- Order modifications
- Address corrections
- Delivery clarifications
Order & Delivery Coordination
- Proactively communicate with customers from dispatch through final delivery
- Liaise with the Fulfilment Admin and operations team to confirm:
- Dispatch status
- Delivery timelines
- Communicate with last-mile delivery partners to resolve delays or delivery issues
Issue Resolution
- Handle customer complaints calmly, professionally, and efficiently
- Escalate unresolved, complex, or sensitive issues when required
- Ensure all complaints are properly documented and followed through to resolution
Sales & Retention
- Identify opportunities to upsell or recommend relevant products during customer interactions
- Close sales where appropriate while maintaining a polite, non-pushy approach
- Uphold brand tone and customer trust at all times
Documentation & Reporting
- Maintain daily customer support logs, including:
- Number of inquiries handled
- Complaints received and resolved
- Pending issues
- Sales conversions from support interactions
- Submit accurate end-of-day reports
Educational & Professional Requirements
- Minimum of OND in any discipline
- HND or Bachelor’s degree is an added advantage
- Previous experience in customer service, call center operations, retail, or online support is an advantage
- Experience handling phone calls, chats, emails, or social media customer interactions is a plus
- Familiarity with Instagram DM handling via Meta Business Suite is desirable
- Must have access to a laptop and be comfortable working online
Gmail
Yahoomail