Jobs at Premium Swiss Hospitality

Description

• A hotel waiter is responsible fordelivering exceptional dining experiences by greeting guests, taking accurate food and beverage orders, and serving them promptly.
• Key duties include upselling menu items, maintaining table cleanliness, using POS systems, handling payments, and ensuring adherence to safety and hygiene standards.

Core Duties and Responsibilities

• Station Maintenance: Setting up tables with linens and cutlery before service and cleaning them afterward.
• Financial Transactions: Processing bills, handling cash or card payments, and providing accurate change.
• Safety & Compliance: Adhering to food safety, sanitation, and health department regulations.
• Hotel Specifics: Assisting with banquets, events, or room service deliveries as required.
• Guest Service: Greeting guests warmly, escorting them to tables, presenting menus, and offering recommendations.
• Order Management: Taking precise food/drink orders, including handling special dietary requirements and allergies, and entering them into the POS system.
• Service Delivery: Serving food and beverages, refilling drinks, and clearing tables throughout the meal.

Requirements

• Interested candidates should possess an OND with at least 1 year experience.

Key Skills Required:

• Communication: Excellent verbal skills for interacting with guests and kitchen staff.
• Multitasking: Ability to manage multiple tables simultaneously under pressure.
• Attentiveness: Providing proactive service to anticipate guest needs.
• Professionalism: Maintaining a well-groomed, friendly, and efficient demeanor

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Job Description

• A Hotel F&B Supervisor oversees daily restaurant, bar, and banquet operations, ensuring high-quality service, cleanliness, and compliance with health/safety standards.
• They lead, train, and schedule service staff, handle customer complaints, manage inventory, and assist in driving sales. Key requirements include 1–2+ years of relevant experience, strong leadership skills, and flexibility to work shifts.

Key Responsibilities & Duties

• Operations Oversight: Supervises daily FOH (Front of House) operations, including restaurants, bars, and room service.
• Staff Management: Schedules, trains, motivates, and coaches the team to ensure high service standards.
• Customer Service: Resolves guest complaints professionally and ensures customer satisfaction.
• Inventory & Cost Control: Monitors inventory levels, orders supplies, and manages costs.
• Safety Compliance: Ensures adherence to food safety, sanitation, and hygiene regulations.
• Service Coordination: Acts as an expeditor to ensure timely food delivery, leads pre-shift briefings, and checks setup for events.

Required Skills & Qualifications

• Experience: Proven experience in food and beverage service (often 1-2 years), with experience as a team leader.
• Education: High school diploma, with a hospitality or management degree preferred.
• Skills: Strong leadership, communication, and organizational skills.
• Availability: Ability to work flexible hours, including weekends and holidays.

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Job Summary

• A Hotel Front Office Manager oversees all front desk, concierge, bell staff, and night audit operations to ensure exceptional guest service, managing daily check-ins, reservations, and complaint resolution.
• They are responsible for training, scheduling, and supervising staff, maximizing room revenue, and coordinating with housekeeping and maintenance.

Key Responsibilities

• Team Leadership: Hiring, training, scheduling, and conducting performance reviews for front office staff.
• Guest Services: Managing the guest experience, handling high-level complaints, and managing VIP arrivals.
• Operational Oversight: Supervising daily check-ins/check-outs, reservations, and front desk appearance.
• Financial & Reports: Managing departmental budgets, maximizing room revenue, auditing, and preparing occupancy reports.
• Coordination: Acting as a liaison between front office, housekeeping, and maintenance departments.

Required Skills and Qualifications

• Experience: Previous experience in a supervisory role within the front office or hospitality, often in luxury settings.
• Communication: Excellent verbal and written English communication skills.
• Technical Knowledge: Proficiency with Property Management Systems (PMS) and Microsoft Office.
• Problem-Solving: Strong interpersonal and conflict-resolution skills to handle guest issues professionally.
• Education: A degree in Hospitality Management or a related field is often preferred but not always required.

Key Performance Indicators (KPIs)

• Guest satisfaction scores (e.g., GuestVoice, TripAdvisor).
• Front office budgetary goals and labor costs.
• Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR).

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Job Description

• A hotel receptionistacts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and processing payments via hotel software.
• They manage phone calls, address guest inquiries, coordinate with housekeeping, and maintain a welcoming, organized front desk environment.

Key Responsibilities and Duties

• Front Desk Operations:Welcome guests, verify bookings, assign rooms, and issue keys.
• Reservation Management:Take, modify, and cancel bookings via phone or email.
• Financial Transactions:Process guest payments, manage billing, and maintain accurate records.
• Guest Relations:Address inquiries, resolve complaints professionally, and provide information about amenities and local attractions.
• Coordination:Liaise with housekeeping and maintenance to ensure room readiness.
• Administration:Manage switchboards, handle correspondence, and keep the lobby tidy.

Required Skills and Qualifications

• Customer Service:Strong interpersonal skills with a welcoming, professional demeanor.
• Communication:Excellent verbal and written communication skills.
• Technical Skills:Proficiency in hotel management software (PMS), booking systems, and MS Office.
• Organizational Skills:Ability to handle multiple tasks simultaneously, such as phone calls and guest check-ins, while remaining calm under pressure.
• Problem-Solving:Capable of handling guest complaints and finding quick, efficient solutions.
• Experience:Previous experience in hospitality or customer service is generally preferred.

Work Environment:

• Receptionists often work flexible hours, including weekends, evenings, and holidays, and must maintain a high standard of personal presentation.

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Job Summary

• A Hotel General Manager (GM) oversees all day-to-day operations, including staff management, guest services, budgeting, marketing, and safety compliance.
• They are responsible for maximizing profitability, achieving financial goals, and upholding brand standards through leadership and strategic planning. Key duties include directing department heads, handling guest complaints, and driving revenue.

Key Responsibilities and Duties

• Operational Management: Oversee all departments, including front desk, housekeeping, food and beverage, and maintenance to ensure seamless, high-quality service.
• Financial Performance: Develop and implement annual budgets, set sales targets, monitor expenses, manage profit-and-loss (P&L) statements, and ensure cost efficiency.
• Guest Experience & Satisfaction: Maintain high standards of service, ensure guest needs are met, and resolve complaints efficiently.
• Staff Leadership: Recruit, train, supervise, and mentor staff, including department heads, to foster a productive and positive work environment.
• Marketing and Strategy: Develop and execute marketing campaigns, analyze sales figures, and adjust strategies to increase revenue and market share.
• Safety and Compliance: Ensure the property complies with all health, safety, security regulations, and licensing laws.
• Vendor Relations: Manage relationships with external suppliers, contractors, and corporate partners.

Required Skills and Qualifications

• Education: A degree in Hotel Management, Business Administration, or a related field is often preferred.
• Experience: Proven experience as a General Manager or in a senior leadership role within the hospitality industry.
• Leadership: Strong leadership, communication, and decision-making skills to lead diverse teams.
• Financial Acumen: Strong understanding of financial reports, budgeting, and revenue management.
• Problem-Solving: Ability to handle high-pressure situations and resolve complex problems.