Receptionist at Premium Swiss Hospitality

Job Description

• A hotel receptionistacts as the primary point of contact, providing exceptional customer service by managing guest check-ins/check-outs, handling reservations, and processing payments via hotel software.
• They manage phone calls, address guest inquiries, coordinate with housekeeping, and maintain a welcoming, organized front desk environment.

Key Responsibilities and Duties

• Front Desk Operations:Welcome guests, verify bookings, assign rooms, and issue keys.
• Reservation Management:Take, modify, and cancel bookings via phone or email.
• Financial Transactions:Process guest payments, manage billing, and maintain accurate records.
• Guest Relations:Address inquiries, resolve complaints professionally, and provide information about amenities and local attractions.
• Coordination:Liaise with housekeeping and maintenance to ensure room readiness.
• Administration:Manage switchboards, handle correspondence, and keep the lobby tidy.

Required Skills and Qualifications

• Customer Service:Strong interpersonal skills with a welcoming, professional demeanor.
• Communication:Excellent verbal and written communication skills.
• Technical Skills:Proficiency in hotel management software (PMS), booking systems, and MS Office.
• Organizational Skills:Ability to handle multiple tasks simultaneously, such as phone calls and guest check-ins, while remaining calm under pressure.
• Problem-Solving:Capable of handling guest complaints and finding quick, efficient solutions.
• Experience:Previous experience in hospitality or customer service is generally preferred.

Work Environment:

• Receptionists often work flexible hours, including weekends, evenings, and holidays, and must maintain a high standard of personal presentation.