Jobs at Khenpro Global Services

Responsibilities

• Welcome and greet customers as they enter the store.
• Offer help and provide direct assistance to customers.
• Provide in-depth product knowledge, including features, benefits, and overall value
• Answer customer questions and concerns.
• Attend to the unique and individual shopping needs of each customer.
• Process purchases, returns, and exchanges.
• Handle customer complaints in a calm and professional manner.
• Report anything unusual or any major incidents to management.
• Help organize backstock and perform inventory counts.
• Organize and replenish front stock and help merchandise store.
• Maintain a clean and tidy work and retail space.
• Be enthusiastic and informative about all products.
• Help create a positive environment for customers to shop and buy.
• Take direction from and report to the assigned supervisor.
• Work as a team to achieve sales goals.

Requirements and Qualifications

• Candidates should possess an HND / NCE / OND / SSCE / GCE / NECO or B.Sc Degree
• 1 - 2 years of work experience.
• Previous retail, sales experience from a pharmacy is an advantage.
• Computer literate; familiarity using POS systems.
• Extremely personable, positive, and approachable.
• Fantastic customer service skills.

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Role Purpose

• To assist in supervising daily food production activities, ensure products meet quality and safety standards, and ensure production staff follow approved processes and schedules.

Key Responsibilities
Production Supervision:

• Assist in supervisingdaily production activities according to the production plan.
• Ensure production targets for quantity and timelines are met.
• Confirm recipes, portion sizes, and production methods are followed exactly.

Quality & Food Safety:

• Ensure all products meet approved quality, taste, weight, and appearance standards.
• Enforce hygiene, sanitation, and food safety rules at all times.
• Check raw materials and finished products for compliance before use or dispatch.

Staff Control:

• Monitor attendance, punctuality, and conduct during shifts.
• Ensure staff wear proper uniforms and follow safety procedures.
• Report staff issues or shortages to the Production Manager.

Process Compliance:

• Ensure all Standard Operating Procedures (SOPs) are followed.
• Prevent shortcuts, unauthorized recipe changes, or unsafe practices.
• Document production activities as required.

Inventory & Waste Control:

• Monitor usage of raw materials during production.
• Report low stock levels and abnormal usage.
• Record waste, rejects, and production losses accurately.

Equipment & Safety:

• Ensure equipment is used correctly and safely.
• Report equipment faults immediately.
• Ensure work areas are cleaned after each shift.

Qualifications & Experience

• OND / HND / BSc in Food Technology, Production, Catering, or related field.
• 1–2 years experience in food production, bakery, confectionery, or QSR.
• Basic knowledge of food safety and production processes.

Required Skills:

• Clear communication
• Attention to detail
• Basic leadership and supervision
• Ability to follow instructions strictly
• Ability to work shifts, weekends, and public holidays.